Paula Bueno Email & Phone Number

Professional with a career spanning more than 10 years in Hotel Management, she has defined everything from Governance, Hospitality and Customer Experience models to Strategic Planning, Financial Management and Investor Relations.Experienced in the entire Guest Journey, works on market and trend analysis, process mapping and review, operational training (for the Front Desk and Back Office), customer relations, structuring and monitoring quality indicators (NPS/Surveys), operational visits, etc.In addition to her experience, she led the Food & Beverage department, structuring Breakfast and Restaurant operations, working with Supplier Management, Audits & Quality Controls, and Front Office Development to work with different menus.Career developed at Atrio Hotels Management, leading Ibis Styles hotels with +100 apartments each, and in various parts of the country, developing fronts for Opening & Operations Management, Hospitality Management, People Development, Guest Relations, and also Investor Relations, also leading Strategic Events to generate revenue for Hotels, and moments of Crises, with the COVID-19 pandemic.Currently General Manager of the Ibis Marília Hotel, responsible for 100% of the unit's Strategy and Operations.An administrator by degree, she speaks English at an intermediate level.Results-oriented, supports companies in building high-performance brands and teams. Core Skills:+ Strategic Planning+ Hotel Management+ Hospitality Strategy+ Financial Planning (FP&A)+ Crisis Management + Processes & Continuous Improvement+ Audit & Quality Management + Operational Efficiency + Customer Journey+ Events + People Leadership

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  Unorte Centro Universitário Do Norte De São Paulo

  Administration With An Emphasis On Hospitality And Events