Thiago Bueno Email & Phone Number

State Of São Paulo, Brazil

Sorocaba, São Paulo, Brasil

- Creating graphs, dashboards and reports to present results in a clear and intuitive way- Translating data into meaningful insights and practical recommendations for stakeholders- Working with different departments, such as programming, technology, sales and journalism, to understand their needs and provide analytical support- Identifying areas where data collection and analysis can be improved, contributing to data-driven decision-making

Sorocaba, São Paulo, Brasil

- Developing custom websites and landing pages using modern technologies.- Creating user interfaces (UI) and user experience (UX) to maximize user engagement and satisfaction.- Implementing no-code tools and technologies to increase project efficiency.- Collaborating with clients to transform ideas into compelling and functional digital solutions.- Constantly exploring new technologies and technology and design methodologies to stay up to date with market trends.

- Support in the daily delivery of projects using the Monday and Notion platforms.- Maintenance and assessment of IT systems and platforms needs.- Analysis of sales data and creation of dashboards, contributing to the visualization and understanding of results.- Technological support for the launch of information products in order to guarantee the correct collection of data.

- Development of web interfaces, landing pages and mobile applications with a focus on usability and design.- Managed hosting and email services, ensuring the efficiency and availability of digital platforms.- Implemented automation and email marketing campaigns.

Sorocaba, São Paulo, Brasil

- Helping producers configure and use the platform, and providing customer service to access purchased content.- Updating registration information and providing support via chat and email using the GLPI platform.- Collecting feedback and suggestions, and sorting out potential bugs.

Capela Do Alto, São Paulo, Brasil

- Managed IT infrastructure, including servers and networks, ensuring system security and efficiency.- Developed websites and landing pages using WordPress/Elementor, optimizing the company's digital presence.- Integrated analytics tools, such as Google Analytics and Meta Pixel, to monitor and improve the performance of digital platforms.

São Paulo E Região, Brasil

- I analyzed registration data and checked information to ensure the accuracy of customer data.- I provided customer service via Zendesk, offering guidance on credit operations and assertively negotiating contracts.- I collected feedback and suggestions from customers, in addition to triaging bugs and identifying process improvements.

Sorocaba Area, Brazil

- Managed IT infrastructure, including servers and networks, ensuring system security and efficiency.- Developed websites and landing pages using WordPress/Elementor, optimizing the company's digital presence.- Integrated analytics tools, such as Google Analytics and Meta Pixel, to monitor and improve the performance of digital platforms.

São Paulo, São Paulo, Brazil

- Performed data analysis in bureaus and document validation, with a focus on fraud prevention and compliance.- Provided customer service via chat, email and phone, collecting feedback and triaging bugs and operational issues to ensure customer satisfaction.

Sorocaba Area, Brazil

- Led onboarding and system implementation for B2B clients, performing usability tests to ensure the effectiveness of solutions.- Analyzed user data to provide technical support to B2C and B2B SaaS clients, identifying improvements and resolving issues efficiently.- Managed network infrastructure and Linux and AWS servers, ensuring system stability and security.- Participated in the implementation and maintenance of the Zendesk platform, configuring triggers and macros to optimize customer service processes.- Participated as a Scrum Master in projects, facilitating team communication and organization.

Sorocaba Area, Brazil

Pós-Graduação Lato Sensu, Product Management

Nanodegree, Graphic Design

Curso Superior De Tecnologia (Cst), Information Technology Management

Activities and Societies: Kiosk for the 2014 World Cup; Social network for UNIP students; Integration of ERP between subsidiaries; Project.