Roberto A. Bufelli Email & Phone Number

Göppingen, Baden-Württemberg, Germany

Göppingen, Baden-Württemberg, Germany

Göppingen, Baden-Württemberg, Germany

Ticino, Switzerland

Inside a Digital Marketing company based in Switzerland, for the Italian and Spanish market, my responsibilities were:Outbound sales by placing cold calls to leads in Spanish, Italian, English, and Portuguese via telephone, e-mail, and chat.Identify and execute up-selling and cross-selling opportunities.Execute commercial negotiations customizing the approach to align with the customers’ needs.Customer satisfaction verification and management for loyalty and contract renewal creating long term relationships with the portfolio of clients.Achieve the expected monthly sales and customer conversion rate.Record all the details of the interactions carried out on CRM's company.Search for referrals and partnerships to develop the market.

Milan, Lombardy, Italy

Working at the front office of a world leader car rental company, my main responsibilities were:Inbound sales in Italian, English, Spanish, and Portuguese.Identify and execute up-selling and cross-selling opportunities.Proactive behaviors towards the customer proposing solutions and alternatives in order to maximize customer service and loyalty.Achieve the expected weekly sales and customer satisfaction goals.

Milan, Lombardy, Italy

For a company inside the vacation rental industry through the AirBnB platform my duties were:Management of customer inquiries, e-mails and telephone calls in English, Italian, Spanish and Portuguese.Budget control, coordination of tourist accommodation requests, control of necessary goods for the rented apartments.Teamwork, coordination of employees responsible for check-in, check-out and damage control.Problem solving related to the functioning of the apartments.

Rio De Janeiro, Brazil

Turn the non-profit activities (education, social-environmental regeneration, and volunteering) to being self-sufficient.Defining the strategy in line with the mission.Situation analysis, conceptualization, and continual improvement of services.Develops and maintains strong partnerships to facilitate collaborative efforts.Organize and manage tasks, risks, costs, and timelines.Oversees the budgets and costs to ensure the expenses are reasonable, allocable, and prudent.Project coordination with relevant experts from abroad.Program expansion including program internationalization.Market research and identification of new innovative services.Oversees the recruitment and training of project staff.Negotiation of partnership.Partner with experts to bring our innovation pipeline to life.

Rio De Janeiro, Brazil

Management of educational events aimed at schools and of the tourism sector.

Rio De Janeiro, Brazil

Responsible for overall operation for the restaurant.Purchase food and stock.Training and appraising talented personnel.

Buenos Aires, Argentina

Provide financial, administrative and clerical support.Complete payments and control expenses by receiving payments, plus processing, verifying and reconciling invoices.Day-to-day management of all payment cycle activities in a timely and efficient manner.

Buenos Aires, Argentina

Enter accounting related information into business logs.Perform monthly bank settlementsReview financial statements for accuracy and legal compliancePrepare and file tax returnsOrganize and update financial records.Prepare documentation for external auditors.

Master In International Commerce

Bachelor Of Business Administration - Bba, Business