Since childhood I’ve been interested in the hotel industry. To pursue my studies in one of the most prestigious HMS sounded obvious to me. I have a seven years long experience in tourism and hospitality fields that allowed me to deepen my knowledge concerning the hotel industry. I held transversal positions that allowed me to develop an ability to collaborate in the right way with multiple interlocutors. Curious, rigorous and with a pronounced taste for analytics, I appreciate the relationship with customers, team and want to continuously develop my knowledge and skills. Talented at delivering exceptional guest experiences through excellent communication skills through preparation and an eye for the details that others overlook. Versatile and proactive, I integrate easily into a new environment / project and cannot wait to see what happens to bring my added value and be force of proposal. My goal is to support companies in their strategy and management. Help them to adapt better to the hotel challenges of tomorrow.I started the f&b as a waitress and dishwasher, little by little touching every corner of the department. Ascending each step one by one allowing me to master the operations perfectly. Now I can manage and co-ordinate all activities within F&B according to agreed standards and direction from the F&B Ops Manager.Visibly and physically lead by example, ensuring the smooth management and operation and training agreed Policies and Standards.Coach, train, retain and develop an experienced and effective F&B teamEnsure the provision of exceptional guest service at all times, showing great attention to detail, exceeding expectations and maintaining a calm, professional environment at all times.Work collaboratively with all other areas of the business including Marketing and Finance. Positively contribute as a member of the Head of Departments team Ensure the highest level of profitability at all times.Demonstrate and embellish the team cultural values permanently.Liaise with the events team regarding any up and coming events at the venues, ensuring all aspects of the F&B is fully prepared.Help with the recruitment of all F&B staff.Constantly evaluate guest satisfaction levels with a focus on continuous improvement.