Buffy Bernardo Email and Phone Number

Directly responsible for designing, implementing and integrating all training systems and structure for both management and hourly positions.Directly responsible for the Training Lifecycle of all Corporate based Training Programs. Creating, Implementing, Integrating, Follow UpResponsible for the recruiting and development of Hourly and Lead Trainer positions.Works with the Director of HR to implement a Management Recruitment Strategy to increase potential management candidate pool.Formalized a consistent Management Review system based on performance driven results.Created an internal Policies and Procedures Manual to ensure they are being followed. Conducts follow up studies of all completed training to evaluate and measure results; modify programs as needed.Developed and managed New Store Opening process from pre-opening through opening day. Developed Lead Trainer program for all FOH positions.

Directly responsible for designing, implementing and maintaining training materials/ programs for both hourly and management positions. Directly responsible for the overall administration, coordination and evaluation of Corporate Training Programs. Created and maintained all materials to support training programs. Managed, mentored and developed training department staff of 22. Recruited and developed Hourly and Lead Trainer positions. Conducted follow up studies of all completed training to evaluate and measure results; modified programs as needed. Developed and managed New Store Opening process from pre opening through opening day. Successfully opened 2 new locations.Created and managed annual training budget of $350,000. Member of executive site selection team responsible for researching restaurant locations. Developed Lead Trainer program for all FOH positions that lead to 19 promotions into both FOH and BOH management. Initiated and maintained Shopper Program systems that provided feedback for both FOH and BOH operation, food quality and service aspects. Accountable for follow up and resolution of service complaints submitted.

Developed and administered training programs for all FOH positions. Initiated and developed Lead Trainer and Hourly Trainer positions within the division I was directly responsible for. Instrumental in developing and maintaining all training materials used for FOH hourly training. Created and conducted Continuing Education Seminars for both hourly and management positions. Supported FOH and BOH MIT's throughout their training period with review sessions and coordination of their schedules. Instrumental in various positions to successfully open 10 new restaurants.

Coordinated over 30 domestic and international New Store Openings with all pre opening requirements. i.e. interview site set up and guidelines, trainer selection, training agenda and store set up. Assisted in the opening of over 50 restaurants of both international and domestic locations. Created and implemented local New Store Opening procedure in the Chicagoland area. Facilitated numerous training programs for both FOH and BOH hourly positions.