Buffy D. Email & Phone Number

Significant experience working with CRM tools and a high comfort level with digital technology.Establish rapport and develop meaningful relationships with all clients.Improve customer service experience, create engaged customers and facilitate organic growth.Take ownership of customers' issues and follow problems through to resolution.Set a clear mission and deploy strategies focused on that mission.Develop service procedures, policies, and standards for continued growth.Keep accurate records and document customer service actions and resolution.Analyze statistics and compile accurate reports.Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.Managed all social media platforms to market businessKeep ahead of the industry’s developments and apply best practices to areas of improvement.Control resources and utilize assets to achieve qualitative and quantitative targets.Adhere to and manage the approved budget..Handled accounts payable and receivables Maintain an orderly workflow according to priorities.

• 

  Barat College

  Business Administration And Management