Identify and negotiate pricing and locations for strategic event and retail opportunities to generate leads, drive sales, and maintain profitability. Manage all event logistics, including payment processing, staffing, booth appearance, and setup.Recruit, hire, train, manage, and motivate event staff, fostering a positive team culture and encouraging an energetic, proactively engaging attitude throughout all levels of the event department.Support traditional marketing campaigns… Show more Identify and negotiate pricing and locations for strategic event and retail opportunities to generate leads, drive sales, and maintain profitability. Manage all event logistics, including payment processing, staffing, booth appearance, and setup.Recruit, hire, train, manage, and motivate event staff, fostering a positive team culture and encouraging an energetic, proactively engaging attitude throughout all levels of the event department.Support traditional marketing campaigns in collaboration with the Marketing Director, create and implement budgets, goals, and incentives, identify areas for improvement, and communicate with external parties to capitalize on growth opportunities. Show less

Execute live event activations, managing logistics, consumer engagement, and a team of Field Market Staff to ensure seamless operations and positive attendee experiences.Oversee inventory and asset management, including transportation and restocking of promotional materials, while adhering to a rigorous event schedule.Conduct training and scheduling for staff, along with office tasks such as event recaps and expense reporting, to support program success.

Lead the planning, execution, and review of project deliverables, creating impactful presentation decks and event briefs to communicate the event vision to internal and external stakeholders.Coordinate and attend client meetings, ensuring timely follow-up and effective communication through various channels while managing strategy development, planning, and day-to-day client interactions.Source necessary vendors or partners, gather information, prepare contact reports… Show more Lead the planning, execution, and review of project deliverables, creating impactful presentation decks and event briefs to communicate the event vision to internal and external stakeholders.Coordinate and attend client meetings, ensuring timely follow-up and effective communication through various channels while managing strategy development, planning, and day-to-day client interactions.Source necessary vendors or partners, gather information, prepare contact reports, coordinate creative efforts, foster team collaboration, implement quality control measures, and develop reports analyzing campaign results to ensure account success. Show less

Oversaw various aspects of fleet management, including vehicle sales, registration, compliance, maintenance, and fuel consumption tracking. Demonstrated success in achieving sales goals, ensuring regulatory compliance, and implementing proactive measures to optimize fleet performance.

Managed a multimillion-dollar mobile marketing program across 16 states, overseeing the execution of over 100 events weekly and achieving a $500,000 reduction in program expenses through strategic vendor negotiations and optimized operations.Employed a comprehensive performance monitoring approach using remote coaching, direct communication, on-site visits, and data-driven metrics analysis to enhance program effectiveness and optimize outcomes while handling client requests, concerns… Show more Managed a multimillion-dollar mobile marketing program across 16 states, overseeing the execution of over 100 events weekly and achieving a $500,000 reduction in program expenses through strategic vendor negotiations and optimized operations.Employed a comprehensive performance monitoring approach using remote coaching, direct communication, on-site visits, and data-driven metrics analysis to enhance program effectiveness and optimize outcomes while handling client requests, concerns, and escalations to maintain strong client relationships.Implemented solutions for project changes within client timelines and budgets, ensured rigorous DOT compliance management, and managed comprehensive HR duties for the team, including recruitment, training, and performance evaluations Show less

Managed various aspects of event management, including contract negotiation, revenue generation, promoter scheduling, training, budget management, sponsorship negotiation, onsite operations supervision, expense and P&L management, collaboration with partners, recruitment, and team supervision

Lead on-site event staff management, coordinate automotive test drive experiences, and collaborate with VIP/Celebrity/Talent Management, ensuring seamless execution of tour activities and compliance with DOT regulations.Oversee budget management and vendor coordination, implementing robust safety and security measures to maintain a secure event environment and safeguard assets.Plan and execute complex tour activities, managing all logistical elements including staff training… Show more Lead on-site event staff management, coordinate automotive test drive experiences, and collaborate with VIP/Celebrity/Talent Management, ensuring seamless execution of tour activities and compliance with DOT regulations.Oversee budget management and vendor coordination, implementing robust safety and security measures to maintain a secure event environment and safeguard assets.Plan and execute complex tour activities, managing all logistical elements including staff training, budget adherence, and strategic vendor negotiations to enhance event impact and operational efficiency. Show less

High-level product knowledge, Provided technology demonstrations, product awareness, and technicalsupport.Helped increase sales by providing demonstrations of the newest technologyBuilt strong customer relationships by being customer-focused, dedicated, and offered superb attention to detail

Responsible for demonstrating a high level of customer service and successfully fulfilling client requests within the SLA timeframe. Proactively engage the customer to understand their needs and identify solutions. Demonstrated an excellent understanding of the strategic implications of communication decisions in supporting business objectives and corporate reputation.High customer correspondence through email via Salesforce.Provide both internal and external communication to… Show more Responsible for demonstrating a high level of customer service and successfully fulfilling client requests within the SLA timeframe. Proactively engage the customer to understand their needs and identify solutions. Demonstrated an excellent understanding of the strategic implications of communication decisions in supporting business objectives and corporate reputation.High customer correspondence through email via Salesforce.Provide both internal and external communication to ensure customer’s requirements are handled in a timely manner.Set customers up on Iron Mountain databases that we provide – IMConnect and SecureSync.Support calls, emails and cases via Salesforce primarily to the HIS – Healthcare accounts. Adhere to SLA target dates to complete and resolve daily issues that arise between customers, transportation, and other departments within Iron Mountain. Provide 1st level Technical support via Phone, Email, Salesforce or AWS Show less

Responsible for successfully managing the productivity of a customer service team consisting of up 16 direct reports. Conducted quality monitoring, ensuring strict compliance with all calls, and provided coaching and development to all direct/indirect team members, including monthly one on one meetings. Reviewed refunds and billing discrepancy forms, balanced Pay Point, effective communication with sales representatives, and successfully handled all escalated calls. Ensured all… Show more Responsible for successfully managing the productivity of a customer service team consisting of up 16 direct reports. Conducted quality monitoring, ensuring strict compliance with all calls, and provided coaching and development to all direct/indirect team members, including monthly one on one meetings. Reviewed refunds and billing discrepancy forms, balanced Pay Point, effective communication with sales representatives, and successfully handled all escalated calls. Ensured all service levels were achieved and met daily, as well as communicating all compliance issues in a timely manner to appropriate partiesImplemented numerous moral and productivity boosters, including Holiday Kickoff, Team Builder, Valentine's Day Hearts, March Madness, New Verification Process, Performance booklets, and Spring Treasure HuntWorked on several projects, including Email Proposal Team, One Call Resolution, and Structured Training Show less

Responsibilities included managing the productivity of a eight person CSR teamResponsible for recruiting and hiring new team membersProvided feedback, coaching and training for current and new hires, Answered incoming customer service calls and effectively diffused customer complaints Responsible for completing CSR problem sheets within one hour for book issues and submitting unresolvable internet issues to the help desk for a 24-hr response timeCreated call center standards… Show more Responsibilities included managing the productivity of a eight person CSR teamResponsible for recruiting and hiring new team membersProvided feedback, coaching and training for current and new hires, Answered incoming customer service calls and effectively diffused customer complaints Responsible for completing CSR problem sheets within one hour for book issues and submitting unresolvable internet issues to the help desk for a 24-hr response timeCreated call center standards and held accountability for those standards. Processed and combined weekly productivity reports to upper management in a timely mannerImplemented successful motivational tactics and maintained a positive, professional work environmentLowered company abandon and overflow rates consecutively from over 30 % to under 6% within 30 days Show less

Built relationships with sales, finance, and new and used car managers. Assisted dealers with learning WFFA program and how to better maximize their profit.Worked with credit analyst on rehashing and funding on obtaining additional information needed to close. Performed daily following up on potential clients. Worked closely with marketing ensuring all dealer information remained up to date.Exceeded goal by 430% in first month

Performed a variety of operational tasks in support of the Remarketing function. Coordinated and monitored vehicle sales at auctions via intra/internet websites, or remote locations nationally. Took accountability for the entire process from receipt of work to resolution and closure. Responsible for vehicle valuation, working with both in-house and field Remarketing Specialists, verification of proper titling, and release of ownership on the banks’ behalf. Ensured receipt and… Show more Performed a variety of operational tasks in support of the Remarketing function. Coordinated and monitored vehicle sales at auctions via intra/internet websites, or remote locations nationally. Took accountability for the entire process from receipt of work to resolution and closure. Responsible for vehicle valuation, working with both in-house and field Remarketing Specialists, verification of proper titling, and release of ownership on the banks’ behalf. Ensured receipt and accuracy of sale proceeds and fees assessed. Determined if vehicle value was sufficient for repossession. Ensured that appropriate repairs were addressed and completed before sale. Audited sales reports and inventory weekly. Revenue approximately 9-10 million dollars monthly in sale proceeds.Best vehicle valuation scores for the month of Nov 04.Selected by management to pilot new system Program. Show less

Handled incoming total loss inquiries from insurance companies and customers. Processed letters of guarantee, repair checks Filed GAP claims when necessary and followed up with GAP companies to ensure that all necessary paperwork required and payment made in a timely manner.Handled incoming customer inquiries regarding insurance related issues, such as accident repairs, total loss claims, and no insurance coverage.Processed claims for damaged repossessed vehicles, began lien holder… Show more Handled incoming total loss inquiries from insurance companies and customers. Processed letters of guarantee, repair checks Filed GAP claims when necessary and followed up with GAP companies to ensure that all necessary paperwork required and payment made in a timely manner.Handled incoming customer inquiries regarding insurance related issues, such as accident repairs, total loss claims, and no insurance coverage.Processed claims for damaged repossessed vehicles, began lien holder claims on customers not complying with insurance company, and repoed vehicles Followed up with insurance companies to ensure timely payment of submitted claimsSupported Manager in operational taskSelected as a point person for the team to train new team membersSelected by management to be the point of contact for all temporary employees Show less

Directly supported call center supervisor. Handled any reroutes, which consisted of incoming and outgoing inquiries. Monitored team’s performance, attendance, and progress while providing encouraging feedback. Mentored employees for all call centers. (UK, United States, Canada and India

Responded to escalated customer inquiries via phone, internet(Chat), or mail. Assisted customers with ordering, product, and billing concerns. Set up payment arrangements for 60-90 past-due accounts. Reviewed delinquent accounts past 90 days for further collection action. Forward accounts for bad debt charge off. • Successfully cross-trained with the other departments (Internet assistance, Melita Dialer, sales, and telemarketing) • Selected as a point person to complete… Show more Responded to escalated customer inquiries via phone, internet(Chat), or mail. Assisted customers with ordering, product, and billing concerns. Set up payment arrangements for 60-90 past-due accounts. Reviewed delinquent accounts past 90 days for further collection action. Forward accounts for bad debt charge off. • Successfully cross-trained with the other departments (Internet assistance, Melita Dialer, sales, and telemarketing) • Selected as a point person to complete weekly and monthly reporting for upper management. • Successfully completed special projects before or within the required deadline. Show less