Quality & Process & It Manager
Mersin, Turkey
• Implemented EDI (Electronic Data Interchange) integration with Ports and Depots (CODECO, COPARN, COARRI, VERMAS and FMTFAC), resulting in a 50% reduction in the time to process customer requests.• Coordinated user acceptance testing (UAT) with related departments for new functions on CMA CGM Group systems and tools, reducing testing time from 5 months to 3 months (40% reduction).• Increased the customer satisfaction from 6 to 8 (out of 10) within 6 months by defining and implementing new processes to measure the quality of the service delivered.• Migrated several projects from initial scope definition and requirement gathering to technical specifications, testing and final deployment, working with a multi-country team (in France and UAE). Participated in international projects like Salesforce, Core model Alignment and Finance Rollover.