• Crafted comprehensive IT financial reports to guide strategy, including analysis, budgeting and KPI monitoring.• Managed project planning, budgeting and KPI monitoring in SAP Projects, resulting in 20% cost savings for the organization.• Managed IT outsource, resulting in 15% reduction in IT costs year-on-year.• Analyzed and created business continuity plans to protect the company from risks related to IT environment.

• Led a cross-functional team of six members to deliver SAP S/4 HANA project on-time and within budget (completed 90% of the scope using 80% of the budget) based on the metrics, schedule, budget, and scope.• Improved budget accountability by creating a SharePoint dashboard, which displayed metrics from project processes for status reporting, budget and resource allocation.• Managed outsource resources for IT infrastructure and SAP for the company, tracking delivery metrics and maximizing internal resourcing.• Maintained all IT Infrastructures (Firewall, Servers and Network) by overseeing the IT staff of 2 to ensure that all infrastructure related issues were resolved within the SLA of 2 hours, resulting in a reduction of downtime to less than 1%.

• Implemented EDI (Electronic Data Interchange) integration with Ports and Depots (CODECO, COPARN, COARRI, VERMAS and FMTFAC), resulting in a 50% reduction in the time to process customer requests.• Coordinated user acceptance testing (UAT) with related departments for new functions on CMA CGM Group systems and tools, reducing testing time from 5 months to 3 months (40% reduction).• Increased the customer satisfaction from 6 to 8 (out of 10) within 6 months by defining and implementing new processes to measure the quality of the service delivered.• Migrated several projects from initial scope definition and requirement gathering to technical specifications, testing and final deployment, working with a multi-country team (in France and UAE). Participated in international projects like Salesforce, Core model Alignment and Finance Rollover.

IT support for CMA CGM South TURKEY.

• Facilitated budgeting and reporting SAP Project to GM and board resulting in timely decision-making for the project, by performing a detailed analysis of the project and presenting it to the management.• Managed SAP support and successfully implemented changes in SAP, reducing backlog by 40% and reducing deviation from plan by 30% over 12 months.• Reduced backlog from 8,000 to 1,000 units by integrating RFID Depot and Web sales portal.• Achieved data accuracy and faster access to information through cloud-based SAP solutions for better decision making.

• Responded to requests for quote (RFQ) by providing technical quote and documents for TWI, Agility and KBR (Iraq and Afghanistan sites) as a Technical Advisor.• Developed and maintained usage instructions and technical manuals for high-reliability communications systems, ensuring documents were compliant with international standards. Improved document user adoption rate by 65%.• Completed 75+ high complexity technical assessments for customer's operations across multiple geographical locations with a 98% success rate.

• Localized mobile sales programs for Coca Cola and Mey Group (DIAGEO).• Supported and maintained Servers, Storages and network. Implemented IT system with associated hardware platform, resulting in 35% cost savings and improved system performance twice using WMware ESX• Created a high-availability system to address customer IT requirements, reducing the system downtime by 10% in 6 months, by implementing low-cost cloud system with hot-swap and failover support.

• Worked on a team of a multi-national members responsible for the development, coordination and implementation of a project plan by utilizing project management methodology to identify project objectives, scope and milestones, successfully decreasing project cycle time by 35%. • Developed project documents, such as project proposal, charters, and presentations for internal/external review, while maximizing team communication and operational efficiency with tools such as SharePoint and Lotus Notes.• Reduced project scope by 17% and budgeted resource by 15% to successfully reach project completion within timeline and budget.