Bugrahan Yolcu Email & Phone Number

Identifying and rectifying agent errors, resulting in significant cost savings for the companyConducting audits of refund processes and broker paymentsActing as a trusted resource for handling complicated questions and issues, including those raised by managersTraining and mentoring new agents, equipping them with essential skills for successProactively addressing challenges, often resolving them before they escalateAssuming the role of acting manager in the absence of senior management, overseeing daily operations and supervising team members.Regulating broker penalty assessments, approving refunds, and managing vendor payments.

Conducting thorough audits of consignment and sourcing processesGenerating reports on consignment performance, sales, and inventory turnoverSuccessfully sourcing high quality products through effective negotiation with suppliers

Supervised Contact Center and Vendor Relations agents during periods when no supervisor was presentAssumed responsibilities and exercised decision-making authority in the absence of supervisorsActed as the point of contact and escalation for unresolved problems, complaints, and complex service requests

Adjusted vendor rules to optimize resource allocation and improve overall efficiencyActed as a liaison between vendors and customers, ensuring satisfaction on both endsDemonstrated adaptability and eagerness to learn, contributing to project success

Conducting thorough audits of consignment and sourcing processesGenerating reports on consignment performance, sales, and inventory turnoverSuccessfully sourcing high quality products through effective negotiation with supplier

Identifying and rectifying agent errors, resulting in significant cost savings for the companyConducting audits of refund processes and broker paymentsActing as a trusted resource for handling complicated questions and issues, including those raised by managersTraining and mentoring new agents, equipping them with essential skills for successProactively addressing challenges, often resolving them before they escalateAssuming the role of acting manager in the absence of senior management, overseeing daily operations and supervising team members.Regulating broker penalty assessments, approving refunds, and managing vendor payments.

Supervised Contact Center and Vendor Relations agents during periods when no supervisor was presentAssumed responsibilities and exercised decision-making authority in the absence of supervisorsActed as the point of contact and escalation for unresolved problems, complaints, and complex service requests

Adjusted vendor rules to optimize resource allocation and improve overall efficiencyActed as a liaison between vendors and customers, ensuring satisfaction on both endsDemonstrated adaptability and eagerness to learn, contributing to project success

Turkey

Created advertisement posters, brochures and illustrations for social media advertisingOversaw and managed social media accountsProduced animated content for advertising campaigns

Turkey

Managed social media accounts and advertising campaignsMarketed hotels, tours, and holiday programsPlanned and organized tour itineraries, while negotiating favorable rates with accommodation services

Bangkok Metropolitan Area, Thailand

Assumed the responsibilities of the former manager while serving as an intern, demonstrating leadership skills and adaptabilityImplemented targeted marketing strategies resulting in a 32% increase in sales during the final quarter of internshipConducted keyword research and optimized website content for SEOManaged Google Analytics and supported Google AdWords campaignsEstablished agreements with new partners and monitored bulk purchases to prevent fraudConducted market research to identify potential new clients and opportunities

Amasya, Turkey

* Guided multinational folk dance groups during event dates.* Helped to organize the schedules and programs.

Bachelor Of Business Administration - Bba, International Business, International Program ( In English). Thai Language Level A2

Master'S Degree, International Business