Buhle Mdebele Email & Phone Number

Bedfordview

: Set up and run Phishing test: Investigate and block phishing email: Evaluate risks and set up security controls : Monitor security access and maintain relevant data: Setting up, maintaining, and upgrading company laptops and desktops: Office 365 administration: Anti-Virus Administration: Internet Connectivity: Cisco Unified CM administration: Basic MS Server: Mimecast Administration: Testing and fixing faulty equipment: AD user and computer… Show more : Set up and run Phishing test: Investigate and block phishing email: Evaluate risks and set up security controls : Monitor security access and maintain relevant data: Setting up, maintaining, and upgrading company laptops and desktops: Office 365 administration: Anti-Virus Administration: Internet Connectivity: Cisco Unified CM administration: Basic MS Server: Mimecast Administration: Testing and fixing faulty equipment: AD user and computer account creation and support: Liaise with 3rd party suppliers to support Show less

Roodekop

: Provide 1st line technical support via phone and face-to-face: Manage all outstanding incidents, Update Users and add comments to tickets: Escalate complex calls to senior technicians: Log incidents calls for users: Responsible for effectively and timeously managing telephone calls: Processes helpdesk requests through the in-house helpdesk system: Troubleshooting and resolving Software and Hardware issues: Anti-virus support: Microsoft Products Support:… Show more : Provide 1st line technical support via phone and face-to-face: Manage all outstanding incidents, Update Users and add comments to tickets: Escalate complex calls to senior technicians: Log incidents calls for users: Responsible for effectively and timeously managing telephone calls: Processes helpdesk requests through the in-house helpdesk system: Troubleshooting and resolving Software and Hardware issues: Anti-virus support: Microsoft Products Support: Testing and troubleshooting: Printer Support: Mobile Device support: Responsible for general office administration Show less

Auckland Park

• Install and configure computer hardware operating systems and applications• Monitor and maintain computer systems and networks• Talk staff and/or clients through a series of actions, either face to face or over thetelephone to help set up systems or resolve issues• Troubleshoot system and network problems and diagnosing and solving hardwareor software faults• Replace parts as required• Provide Helpdesk support, including procedural documentation and… Show more • Install and configure computer hardware operating systems and applications• Monitor and maintain computer systems and networks• Talk staff and/or clients through a series of actions, either face to face or over thetelephone to help set up systems or resolve issues• Troubleshoot system and network problems and diagnosing and solving hardwareor software faults• Replace parts as required• Provide Helpdesk support, including procedural documentation and relevantreports• Support the roll-out of new applications• Set up new users' accounts and profiles and dealing with password issues• Respond within agreed time limits to call-outs• Work continuously on a task until completion (or referral to third parties, ifappropriate)• Prioritise and manage many open logs at one time• Establish a good working relationship with customers and other professionals,e.g., software developers. Show less

Woodmead

Provide IT support and assistance to End Users,Install software / Reload / troubleshootTesting and troubleshooting hardwarePrinter SupportMobile Device supportResponsible for effectively and timeously managing telephone callsProvide administration support to project and site officeResponsible for general office administration

Selby

Provide ATM support assistance, Make sure ATM have sufficient balance and order is made, responsible for effectively managing telephone calls, escalated problematic ATM to the area service manager and log calls for problematic ATMs

National Diploma, Information Technology

Comptia Security+

Certificate, Information Technology

Activities and Societies: A+ N+ ITIL

Certificate, Microsoft Certified Professional

Certificate, National Certificate In System Support Nqf Level 5

Computer Technical Support, Information Technology