Responsibilities:- trained new managers;- made up work schedule;- cooperated with international partners, airlines around the world to find the best solutions for passengers.

Responsibilities:- worked in GDS Amadeus and Galileo (issued, reissued, refunded thousands tickets);- booking, issuing, refunding, exchanging train and bus tickets;- assisted in planning business and rest trips, helped to build route;- helped to find solutions in case of cancellation or missing flight;- reduced time for planning trips for clients;- supervised the investigation of complaints and achieve rewards for passengers;- helped overtime in case of emergency situations;- increased the number of customers;- worked with group tickets;- online check-in assistance;- worked with individual and corporate clients.

Manager at VIP clients' consierge service. Responsibilities:- booking, doing issue, reissue and refund tickets, issue additional services such as extra baggage, seats in the plane etc in GDS Amadeus and Galileo;- customer service, doing onine check in;- problem solving, help for VIP clients being abroad.

Manager at Outsourcing Processing Department. Part-time working during studying and full-time in the summer. Operator in aircompany:- receiving incoming calls from passenger from around the world (Europe, Asia, USA, Canada etc), supporting, resolving issues, saling air tickets;- communication and saling tickets in online chat;- processing call-backs;- making outgoing calls (in case of flight cancellation to offer new route etc);- working in GDS such as Amadeus and Gabriel (searching for routes, booking, doing issue, reissue and refund tickets).Work schedule: 24/7 (work on Weekends and holidays, late evenings, ninghts).Languages of support: Ukraine, Russian, English