Operation Specialist
Current+ Optimize operational processes, and improving the work productivity of other departments.+ Gather customers’ requirements and communicate it to relevant departments to deliver the solution. + Conduct online market research, analyze the metrics and statistics, and collaborate with the product development team to design improved users’ journey.+ Manage business processes and handle arising customer and technical issues.+ Support the business operation manager across work processes, anticipating risks, and identifying priorities.+ Work closely with the operations manager to manage daily operations. + Coordinate with different departments to improve in-house solution delivery performance+ Initiate system operations policies, processes, workflow, and practices.+ Arranged regular internal meetings.+ Conduct onboarding programs for new staff.+ Maintain good relationships with partners.
