Tommy Bui Email & Phone Number

Directly support organization Leadership and Program StaffCreate and maintain 500+ client files in an organized manner using physical and cloud based CRM systemsUse data analytics to help with grant reporting to national and local government and organizations, increasing efficiency and accuracy of information tracking, and develop organizational systems to store and access recordsAid with programmatic and building operations by creating an automated room calendar scheduling system, anticipating programmatic and office supply needs, and coordinating with Operations Manager on building maintenance and janitorial servicesHandle inbound and outbound mail including sensitive financial documents, paychecks, and office suppliesOnboard 200+ participant profiles using Paylocity HR & Payroll system to manage weekly stipend payrollAccurately process and record 30+ participant stipend timesheets weekly in compliance with national and city government grant guidelines while aiding Accounting Team with monthly billings to grantorsProcess 20+ applications monthly for minor home repair needs while clearly communicating needs of clients using Salesforce cloud based CRM programsPhotograph company and program events and created content for KnoxWorx and Operation Backyard social media pages and marketing material

Knoxville, Tennessee Area

Used point of sales and special order management systems to help customers in person and over the phoneAssisted and educated customers about outdoor equipment use and maintenance in Clothing, Footwear, and Action Sports departmentsTrained team members of REI stores to use in-store and online Special Order Management order fulfillment systems in the Southeast District according to company standards

Outdoor Program

Created curriculums and taught indoor lead climbing basics and top rope climbing classesDesigned climbing routes and performed frequent maintenance on climbing walls Inventoried and maintained equipment to ensure safety of customers using facilities equipment