As the General Manager at Raiffeisen Tech Kosovo, I lead the company’s strategic, cultural, and technological development under the guidelines set by Raiffeisen Bank International and Raiffeisen Tech GmbH.As a leader, I am deeply involved in developing and executing strategic initiatives that align with our corporate goals, driving growth, and fostering innovation. I am committed to nurturing a culture of agility, innovation, and excellence, setting a strong foundation for our startup projects. I represent our company in all external engagements, ensuring our presence and operations reflect our high standards.In addition, my responsibilities include managing IT governance, IT & Operations risk management, information security, and business continuity management (BCM). These critical areas ensure the resilience and reliability of our services and the safeguarding of company and client data.In addition to these core responsibilities, I also oversee secondary functions such as HR, finance, facility management, marketing, and legal. This holistic approach ensures seamless alignment across all operational areas, supporting the overall success of the organization.I am dedicated to optimizing our processes, transforming demands into actionable projects, and ensuring full compliance with regulatory requirements.With a robust background in technology and business management, my expertise lies in managing complex strategies and leading diverse teams to achieve corporate goals. I am a devoted advocate for digital transformation and effective leadership within tech-driven environments.#Leadership #TechnologyManagement #Innovation #DigitalTransformation #RaiffeisenTech #TeamBuilding #StrategicPlanning #ITGovernance #RiskManagement #InformationSecurity #BusinessContinuity #HRManagement #Finance #Marketing #Legal #TechIndustry

As the leader of a dynamic department, I oversaw six divisions including software engineering, data engineering, GRC Archer services, cybersecurity, IT service management, and innovation. My team included more than 115 professionals dedicated to supporting RBI and RBKO by providing cutting-edge services across various technologies. #Leadership #Innovation #CyberSecurityTechnological Expertise:We utilized a diverse technology stack that kept our work exciting and innovative:Programming & Frameworks: Java Spring Boot, Angular, React, SharePoint, Microsoft BOT Framework, and more.Backend Technologies: Java, C#, Python, Groovy.Database & Analytics: SQL, PL/SQL, Oracle, PostgreSQL, Power BI, Qlik.ETL & Web Development: ODI, DataStage, HTML, CSS, JavaScript, ASP.NET.Cloud & Platforms: AWS, Azure, Apache Airflow, Spark, Hadoop, ServiceNow.Mobile & APIs: Android, iOS, RESTful API, SOAP.#TechStack #CloudComputing #DataEngineeringAchievements:Financial Growth: Managed a portfolio exceeding EUR 5 million in annual income with a growth rate of 25% over the last three years.Operational Excellence: Reduced staff turnover from 18% to under 10% by implementing strategic initiatives that addressed key challenges in hiring and retention during peak demand periods.Innovation & Standardization: Developed business solutions that are scalable across the group, leading to standardization, cost reduction, tailored solutions, and faster market delivery.Community Engagement: Actively support the FinTech ecosystem by organizing flagship events like the Elevator Lab and Innovation Garden. #FinTech #BusinessGrowth #CommunityEngagement

As the Head of Security Management, I had the privilege of leading a diverse team across four critical units: Information Security, Physical Security, Business Continuity Management, and IT Risk Management. I directed an overall team of 70 talented professionals, including 12 direct in-house reports.Key Achievements:Achieved a #1 groupwide risk management ranking with an impressive score of 93%, maintaining a "green risk rating" for five consecutive years. #RiskManagement #LeadershipSuccessfully led the implementation of the Information Security Management System, which culminated in our achieving ISO 27001 certification. #InfoSec #ISO27001Pioneered the adoption of cutting-edge technologies, making our network unit the first bank within the group to do so. #Innovation #TechnologyLeadershipEarned the 'Best Return of Investment' award from RSA Archer for significantly enhancing our Governance, Risk, and Compliance Competence Center’s revenues. #GRC #AwardWinningCollaborated closely with Honeywell to implement state-of-the-art physical security systems in our new headquarters. #PhysicalSecurity #StrategicPartnerships#SecurityManagement #Cybersecurity #BusinessContinuity #ITRiskManagement

In my role as ICT Infrastructure Manager at Raiffeisen, I led diverse teams across multiple disciplines including Windows, UNIX, Messaging, Ticketing, Databases, Networking, IT Security, Enterprise Architecture, Electronic Transaction Processing, and Service Desk operations. I was responsible for overseeing, guiding, and mentoring a dedicated team of 25 professionals.Key Achievements:Led the successful implementation of Lean IT and ITIL projects, achieving ISO 20000-1 certification and setting a benchmark in IT service management. #ISO20000 #LeanIT #ITILPositioned Raiffeisen Bank Kosovo JSC as the first bank in South-Eastern Europe to certify its IT service management, leading the region in IT excellence. #ITServiceManagement #InnovationReceived multiple accolades from the Raiffeisen Group for strategic and service management contributions, reducing operational expenses by 12% between 2013 and 2016. #CostReduction #OperationalExcellenceHonored with the ‘Best IT Strategy’ award group-wide in 2012 and recognized as the competence center for operational CRM services. Additionally, I was awarded ‘Best Manager of the Year’ in 2011 for outstanding leadership. #BestManager #ITStrategy#ICTManagement #DigitalTransformation #OperationalEfficiency #TechLeadership

In my initial role as Systems Engineer Manager for Raiffeisen Bank in Kosovo, I oversaw networking, systems, ATMs, and POSs with a team of 6 people.► Improved and secured the IT infrastructure by introducing active directory and VPN connectivity for the entire organization.

As a contractor for the UK based Parker Solutions Group, I consult clients in the field of information security, business continuity, risk management, and IT service management. I deliver these services across different EU countries, including the Netherlands, Sweden, UK, and Germany.

In 2016, I decided to launch a niche consulting boutique specialized in ISMS and ITSM. I served as PECB authorized partner, delivering a variety of ISO trainings, along with consultancy and audits in the respective fields.