Managing Boutique Operations* Reported to Europe Zone Manager* Lead the management of the boutique and ensure daily operations* Analyzing of yearly target and create an action plan* Customer data management , improve , recruite,follow up and create new customers* Customer satisfaction , resolving customer complains* Organize events* Stress Managment* Stock Management (delivery,inventory,transfer request)* After Sales Managment (Repair , quality control, exchange)* To be part of annual - regular and training meetings Managing and Developing the Team* Ensure positive team spirit, keeping the team motivated to achives objectives* Analyzing the team regarding their interes and giving each of them department responsibilities* Ensure training programme (customer sales seromany, after sales, product knowledge, procedures, novelities)* Analyzing of yearly and monthly target's of team* Create VIP following system and create loyality* Function as link between RH department and team resolving team issues

* Reported to Boutique Manager* Functioning as a link between manager and fashion advisiors, providing feedback* Supervise After Sales Department* Motivated team performance* Open -minded approach* Stress Management* Monitoring team service performance on the sale floor* Preparing weekly shifts both sales team and administration* Resolving customer complains* Imrproving customer satisfaction* Development of customer network* Evaluating marketing research* Communicate to the team all necessary information* Organisational improvment , follow up the stock* Analyzing sales and making forcats* Coaching team in order to achive the team spirit* Responsible of intern company procedures

Reported to Boutique ManagerFunctioning as a link between manager ans sales assistants;providing feedback Strong InterpersonelFlexible Team PlayerSupervise After Sales DepartmentMotivated Team PerformanceOpen-minded approachEmpathyStress ManagementMonitoring Team Service Performance on the Sales FloorPreparing Weekly Shıfts both Team and SecurityResolving Customer Complains Customer SatisfactionNetwork and Client Management;Promote a local Client according to Sales Market Studies (Competitors-Customer)Communicate to the Team All Necessary InformationOrganizational ImprovementsFollow-up of the Stock

Leading the team to obtain a luxury service Motivated Team PerformanceOpen-minded approachEmpathyStress ManagementResolving Customer Complains Customer SatisfactionMarket Studies (Competitors-Customer)Communicate to the Team All Necessary InformationMonitoring Stock Levels Dealing with Weekly DeliveryMonitoring Inter-Branch TransfersOrganising Back Office in order to Facilitate Administration Works