Bukola A. Csa, Cad Email and Phone Number

● Created version controlling and migrating update sets and changes between production and nonproduction instance.● Supported team through all stages of the projects, which include testing and implementation phase.● Worked on ServiceNow modules, which includes Incident management, change management, problem management, configuration management, asset management, and other ServiceNow applications.● Configured CMDB setup application features, modules, forms, lists, related lists, and reports.● Developed and maintained .NET application for various business units.● Facilitate monthly meetings with clients to document requirements and explore potential solutions.● Developed business architecture using requirements such as scope, processes, alternatives, and risks.● Configure and maintain SLA, catalog items and their associated workflow.● Implemented ServiceNow integration with JIRA using REST API.● Utilized the scrum methodology to coordinate de development work and facilitated and supported the roll out of new application and enhancement in ServiceNow.● Used the active directory to (SSO and LDAP) to integrate the user administration.● Proficient knowledge of Database view, scripted REST API, inbound and outbound API, UI scripts, business rules, widget, and other ServiceNow Applications.● Work with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Macros, Dynamic Contents, HTML, CSS, UI Actions, UI Pages Script Includes, Access Control Lists.