Evaluated Company’s business processes using Flow charts and swim lane diagram, which identified areas for improvement. Gathered requirements, for each identified process from the actors. Carried out AS IS and TO BE analysis on the identified processes. Analysed business and user requirements from the outcome of the gap analysis against the present state and target state, identifying opportunities. Getting Requirement baselined with stakeholders. Follow-up service was… Show more Evaluated Company’s business processes using Flow charts and swim lane diagram, which identified areas for improvement. Gathered requirements, for each identified process from the actors. Carried out AS IS and TO BE analysis on the identified processes. Analysed business and user requirements from the outcome of the gap analysis against the present state and target state, identifying opportunities. Getting Requirement baselined with stakeholders. Follow-up service was rendered to make sure the new state functioned as required Show less

Defined the business requirements and prepare functional design documents for formal review that include the analysis of project scope, problem definition of the current situation, objective, constraints, cost estimates, project tasks/schedule, system and user documentation, user training materials, and integrated systems design considerations and data flows. (MOSCOW/INVEST)Developed and participated in the development of testing plans and scenarios ensuring all aspects of the modules… Show more Defined the business requirements and prepare functional design documents for formal review that include the analysis of project scope, problem definition of the current situation, objective, constraints, cost estimates, project tasks/schedule, system and user documentation, user training materials, and integrated systems design considerations and data flows. (MOSCOW/INVEST)Developed and participated in the development of testing plans and scenarios ensuring all aspects of the modules are fully tested: Application/unit test, integrated test, parallel test and performance/stress test. Maintained training materials by updating and providing continuous training and supportIdentified/Analysed/resolved/documented complex systems-related problems with system users. Participated in the development and documentation of security requirements for all users Ensure all systems are operating in line with all applicable standards, and regulations. Show less

Analysed business requirements and technical system capabilities to meet customer needs. Collaborated with the performance marketing team to ensure a commercial design-led, integrated approach across all prospective customers and customers aligned to their needs state. Provided suggestions and propose solutions to business to improve the usage and adoption of Salesforce. Managed the global community of Salesforce experts with quarterly meetings using communication platforms… Show more Analysed business requirements and technical system capabilities to meet customer needs. Collaborated with the performance marketing team to ensure a commercial design-led, integrated approach across all prospective customers and customers aligned to their needs state. Provided suggestions and propose solutions to business to improve the usage and adoption of Salesforce. Managed the global community of Salesforce experts with quarterly meetings using communication platforms Generated CRM KPI’s and communicate to business including customer segmentation. Provided alternative solutions and recommendations to business problems and issues. Work with operational leads, and others as appropriate, to determine the best business solution(s). Show less

• Ensured visibility at the delivery level on Strategy, Initiatives, Outcomes, and Key Results from a tooling and roadmap perspective. • Supported delivery teams to comply with quality standards and delivery Governance Framework, provide support with completing documentation when required, and ensure traceability for any future audits. • Provided quality information on tribe progress against business outcomes to the Portfolio Office. • Tracked delivery key metrics (agile… Show more • Ensured visibility at the delivery level on Strategy, Initiatives, Outcomes, and Key Results from a tooling and roadmap perspective. • Supported delivery teams to comply with quality standards and delivery Governance Framework, provide support with completing documentation when required, and ensure traceability for any future audits. • Provided quality information on tribe progress against business outcomes to the Portfolio Office. • Tracked delivery key metrics (agile performance) agreed upon by Leadership, supported through improved data quality, tooling, and automation. • Provided support to delivery teams and oversee the day-to-day operations, monthly business reviews, critical dependency management, and the synchronization of teams in the Portfolio. • Supported tracking the budget for the agile delivery teams and manage any requests/ business cases to change the Tribe sizing. Show less