Collaborate with cross-functional teams including product managers and developers to define project goals and requirements.Conduct user research, interviews, and surveys to gain insights into user behaviors and preferences.Create wireframes, mockups, and prototypes to visualize and communicate design ideas effectively.Design intuitive and visually appealing user interfaces while ensuring a seamless and engaging user experience.Implement user-centered design principles to optimize the usability and accessibility of digital products.Iterate on designs based on user feedback and usability testing results to continually improve the product.Work closely with developers to ensure the accurate implementation of design concepts and maintain design consistency throughout development.Championed the redesign of the company's mobile app, resulting in a 30% increase in user engagement within the first quarter post-launch.Planned and conducted exploratory user research and usability tests, gathering qualitative and quantitative feedback for iterative design improvements.Developed interactive prototypes to demonstrate design concepts and validate user experiences.

• Map out project lifecycle, develop project scopes and objectives, and coordinate internal resources for the flawless execution of projects. • Conduct quality control inspections, provide project estimates and surveys, review workloads and set priorities to meet required project schedules and objectives. Ensure that all projects are delivered on-time, within scope and within budget.• Measure project performance using appropriate systems, tools and techniques, and escalated results to the management as needed. Prepare a detailed project plan to schedule key project milestones, workstreams & activities.• Attend group meetings which consist of fellow project managers, business analysts and product analysts.

• Conducted user research and testing to inform design decisions and delivered quality experiences throughout the user journey.• Maintained a live Design System, ensuring design consistency and efficiency across multiple products.• Led usability testing sessions and analyzed user feedback to identify areas for improvement, which led to a 15% reduction in user errors and an increase in task completion rates.• Developed interactive prototypes to demonstrate design concepts and validate user experiences• Conducted user research and incorporated findings into design iterations, resulting in improved user experiences.

• Performed accurate and detailed administrative duties such as organising company records, preparing reports, answering calls and responding to mails, planning meetings and taking detailed minutes. • Designed and implemented business plans and strategies to promote the attainment of goals, and ensured that the company has the adequate and suitable resources to complete its activities; also handled office tasks effectively. • Developed and maintained comprehensive filing system particularly for confidential documents, handled requests and queries appropriately, write and distribute emails, correspondence memos, letters, faxes and forms. • Attended to customers queries, ensuring the complaints are resolved; drove customer retention and reduced churned rate so as to generate mutual goodwill and customer loyalty. • Obtained feedback and suggestions from customers to enable identification of areas needing improvement in order to reduce lapses. Devised effective strategies to ensure that customers’ demands are met.

• Resolved an average of 50 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). • Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees. • Attracted potential customers by answering product and service questions; suggesting information about other products and services; also recommended potential products or services to management and analysed customer needs. • Resolved product or service problems by clarifying customer's complaint, determined the cause of the problem, expediting correction or adjustment, and followed up to ensure resolution.

• Actively participated in organising the school core curriculum activities, coordinating school club activities, specifically drama and choral club by working with the permanent school teachers in teams. • Teamed up with permanent staff to organize and coordinate school inter house sports event; organised quiz and oral test for students on relevant subject outlines. • Used real life events and examples to pass knowledge of the topics being taught across to students; marked and scored students' tests and continuous assessments. Rendered career choice, academics and moral counselling to students.