Provide pre sales support to help the sales team close new business,post sales support where necessary and out of hours cover for maintenance contracts & performing technical pre-sales support demonstrations of BackBox productsProvide installation services, sometimes onsite, for proof-of-concepts, trials, or Customer purchases, manage pre-sale customer issues, escalating to Engineering when appropriateExperience of enterprise WLAN systems, Cambium, Ruckus,Radwin,Cisco Meraki,Ubiquity etcAbility to problem solve and empathise with the customer’s needsExperience with common network protocols, upgrades, endpoints, and network terminology such as TCP/IP based networks, SNMP, SNMP Traps, Syslogs, ICMP, and LDAP.Responding to technical questions or challenges presented by customers during evaluations, including any mitigations or workflow ideas.Network Management ,Configuration & manage Router & Switches Make Network diagram or Network design solution for requested clientInstallation & Configuration WIFI Network setup as per client requireBandwidth Management through RADIUS & NAS24Online Server installation, manage & troubleshooting Configure & Manage all 24online server's components as Authentication, Authorization & Accounting (AAA),Billing Management,Bandwidth and QoS Management, Subscriber Management, Access Gateway,Captive Portal Capabilities, Role based Multiple Level Administrations,Voucher Management,Franchisee Management,Franchisee Management,Multiple Gateway Load Balancing & Gateway Fail OverHigh Availability,Web Filtering, PMS Integration, Guest Management, SMS & Payment Gateway Integration,Comprehensive reports, Franchise Mobile app portal, Sales & Enquiry Management, Customer Servicing,Inventery Management,Supporting Trouble ticketing feature.Manage internet in various sector i.e. ISPs/WISPs/Broadband Provider, Hotels Industry, Education Industry Bandwidth management system: 24online Bandwidth Management Solution

Responsible for implementation, operation and maintenance all the core and access network elements. Manages entire the information technology department as well as entire technical team Manages Network Designing, Setting Up , Maintain & Expand as per location wise through optical fiber or radio Implements and maintains policies, protocols and goals that support our company IT needs Manage & focus on the performance of IT Infrastructure services for the customer as per agreed SLAs Establish, document and distribute IT Infrastructure policies and procedures and baseline standards in co-ordination with the backend teams. Deploy, manage, monitor and support network hardware throughout the enterprise, including routers, switches, firewalls, access points, CPE and voice/data circuits. Establish redundancy to eliminate single points of failure.  Define, implement, test, and maintain data back-up protocols to ensure availability Manage deployment of critical updates to all network devices, servers and computers on a timely basis to ensure adequate protection of business assets. Ensure that all systems are adequately protected from malware and other types of attacks. Monitor network performance (availability, utilization, throughput and latency) and test for weaknesses. Managing & configuring Various kind of Brand OLT & ONU/ONT, Monitoring OLT & ONU/ONT  Survey ,Measurement & implement wireless zone; Designing wireless network as per customer premises  Managing, configuring & troubleshooting radio devices. Deep experience with Radwin, Ruckus, Cambium,Ubiquity, Mikrotik network through PtP & PtM Bandwidth management system: 24online,Synefo,XceedNet

 First technical escalation point for Production customers. Ensure that all projects (ILL, P2P,P2M) are accepted and closed by the customer. Get feasibilities done and implement bandwidth on customer’s POP end through concern ISP. Plan, execute and coordinate technical activities of project and Link Capacity Planning as per Telco. Maintain an acceptable level of alerts on monitoring tool dashboards & Monitoring tools performance and providing inputs for improvement of the management platform to the relevant teams & also timely escalation of alerts to appropriate teams. Ensuring on-call rosters from other teams are maintained, up to date and well known. Online Bandwidth utilization reports as per client requirement.  Remotely Network Support and co-ordinate with NOC team of ISP. Network Internet link delivery co-ordinate with NOC, BTS ,End User & Telco . Configure, Manage & Troubleshooting IP POOL as per client requirement. Configure, Manage & Troubleshooting total internet & intranet Network Security. Manage & troubleshooting different kinds of Firewall device as Cisco, Sonic Wall, Microtek, Net gear, D-link…

 Managed Requirements Analysis of Hardware & Hardware Maintenance, Installation of different Software packages on O.S & Managing user accounts, Assembling, De-Assembling, Services, Troubleshooting and Perform hardware related installation. Installing & Troubleshooting Microsoft SQL Server 2005/2008/2010.Microsoft Visual Studio 2008/2010,WampServer and XamppServer,Notepad++,Bluefish,Eclipse/Lamp/MySQL/Apache,VPN & OpenVPN and others software packages. MS Office Repair & Installation ,Operating System Repair & Installation , Printers & Scanners Configuration,  Firewall configuration ,Diagnosing PC Problems ,Data Backup Compression Software ,PC Speed Up ,Email Configure & Troubleshooting, ,Wi-Fi / LAN Network Support ,Parental Control Configuration ,Virus Problems, PC more Fast. Knowledge of Router and Managed Switch configuration, Co-ordination with ISP NOC team, Link monitoring and maximum uptime maintenance, Bandwidth monitoring, Total LAN and WiFi network maintenance, Switching, Patching and Cabling and Maintain Network Inventory.. Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.  Provide computer orientation to new company staff.

 Responsible for Installation maintaining and attending day-to-day user’s problem calls doing Desktop Management, Server & Networking Monitoring and Management, Asset Management while Installing & Configuring MS Outlook & Outlook Express. Handled MacAfee Anti-virus software’s installation updating and maintenance and Configured & troubleshooted Printer in as per network environment. Managing Servers, Operating Systems, Installing Patches/ Antivirus software, along with backup and restore using NT Backup Utility Responsible for installation, configuration & troubleshooting of Operating Systems, Software, Device drivers, Utilities, Hardware including Printers, Scanners. Maintenance of the servers on windows 2000, 2003, and 2008 platforms; Installation of DNS and DHCP servers Working in data center for new server installation / server utilization report / server migration Maintaining Symantec server console and client for auto updating Helping the teams across India in resolving the critical issues Supported clients remotely with the help of Remote support tools such as Net meeting, Remote Desktop Connection & Team Viewer, Ammyy Admin and LogMe123, GoToAssist,ShowMyPC. Managing, Maintaining & Configuring total Dialer support(Contaque, Ameyo-Drishti, & Soft Dialer Eyebeam).