An agency built around Curiosity, and a user first approach. Specialising in Umbraco and Kentico CMS platform development.Managing a portfolio of existing clients, focused on retaining / strengthening relationship, client stability and growth.Supporting new business following pre-qualification by the Bid team, creating proposal responses to tender invitations and pitch presentations.Sector specialists in Membership, Property, Leisure and Travel

Crisp interactive is multi-disciplined in all areas of interactive design, enhanced with sound commercial knowledge. Working with agencies and clients direct, helping create and support ongoing interactive projects from simple web development and design to full service ecommerce and consultancy.Key recent projects include:Ideal Shopping Direct:Managed the internal UX design team with the primary goal to completely redesign the idealworld.tv and createandcraft.tv ecommerce… Show more Crisp interactive is multi-disciplined in all areas of interactive design, enhanced with sound commercial knowledge. Working with agencies and clients direct, helping create and support ongoing interactive projects from simple web development and design to full service ecommerce and consultancy.Key recent projects include:Ideal Shopping Direct:Managed the internal UX design team with the primary goal to completely redesign the idealworld.tv and createandcraft.tv ecommerce sites. Both sites support the TV sales channel so it was key to understand the customer’s requirements, which are largely different from a pureplay ecommerce customer.americangolf:Provided Consultancy service to support the re-platform of americangolf and Onlinegolf ecommerce sites. Moving from a bespoke platform to a SaaS based solution (Demandware), worked alongside the internal senior management team to ensure that the process was effectively managed and a successful transition to the new platform. This was followed by a re-design project for the desktop and mobile sites that included complete wireframe process to reflect changes in customer shopping habits; through to design for enhanced UX. Show less

A technology and innovation agency, specialising in behavioural science led digital strategy, and composable technology development. Closed, managed and grew a number of accounts across Property, Charity, Automotive and Crypto / Trading.Focused on roadmap and strategy across all client accounts, cross selling LAB services to ensure we have a consistent approach to delivery. Hands on with the delivery of all projects, working closely with all teams.Responsible for client forecast… Show more A technology and innovation agency, specialising in behavioural science led digital strategy, and composable technology development. Closed, managed and grew a number of accounts across Property, Charity, Automotive and Crypto / Trading.Focused on roadmap and strategy across all client accounts, cross selling LAB services to ensure we have a consistent approach to delivery. Hands on with the delivery of all projects, working closely with all teams.Responsible for client forecast and budget planning alongside the rest of the SLT Show less

Led strategic growth initiatives across major ecommerce accounts, including TEMPUR, Debenhams, and TED BAKER, driving significant business outcomes through comprehensive digital strategies and solutions.• Served as a trusted advisor to senior client stakeholders, leveraging deep industry knowledge to address complex ecommerce challenges and align solutions with business objectives.• Managed cross-functional teams of strategists, designers, and technologists, fostering collaboration… Show more Led strategic growth initiatives across major ecommerce accounts, including TEMPUR, Debenhams, and TED BAKER, driving significant business outcomes through comprehensive digital strategies and solutions.• Served as a trusted advisor to senior client stakeholders, leveraging deep industry knowledge to address complex ecommerce challenges and align solutions with business objectives.• Managed cross-functional teams of strategists, designers, and technologists, fostering collaboration and ensuring high-quality project delivery in fast-paced, ambiguous environments.• Identified and pursued opportunities for expanding client relationships, resulting in substantial account growth and new business development.• Championed a people-first culture by mentoring and coaching junior team members, promoting continuous improvement, and sharing best practices across the organisation.• Utilised advanced problem-solving skills to quickly analyse client challenges, providing clear and actionable insights that drove successful outcomes.Ted Baker, Colruyt, Tempur Sealy, Debenhams, KFC Show less

User Centric design and strategy agency. Working with global brands such as Hendricks, Belvenie, MOET, Barclays, ATPI, AirbusStrengthening and growing client accounts to continue to scale the agency, supporting all areas of the business growth.

Equinox, based in Dublin Ireland, was acquired by 2JComemrce in January 2017, at this time what was purchased was a client list of a varied mix of Ecommerce businesses. Firstly it was priority to identify the key accounts and ones with the most potential, visiting these clients, forming a relationship and winning new business.Leading all areas of Sales and Client Services, building relationships and supporting our Ireland and UK clients build on their strategies to move in to new… Show more Equinox, based in Dublin Ireland, was acquired by 2JComemrce in January 2017, at this time what was purchased was a client list of a varied mix of Ecommerce businesses. Firstly it was priority to identify the key accounts and ones with the most potential, visiting these clients, forming a relationship and winning new business.Leading all areas of Sales and Client Services, building relationships and supporting our Ireland and UK clients build on their strategies to move in to new markets and achieve even greater success.Equinox shares development resource with 2J from the Indian office, we would closely manage the development team overseen by UK based Project Management.While 2J have worked with Magento since its public launch and have extensive experience with solutions for smaller businesses through to larger Enterprise builds. I also formed partnerships with alternative platform suppliers to provide a platform agnostic approach to new and existing clients, a one size fits all approach was not aligned with requirements. Equinox started 2017 with myself as the only employee, through building the client base and generating new business the agency is now operating with a 8 person team. We are working with some of Ireland and UK’s true Ecommerce entrepreneurs from the largest Irish cosmetics brand to several startups that are positioned to be big. Show less

Fast paced digital agency specialising in ecommerce for luxury retail and lifestyle brands. People buy stories not products, this is at the heart of everything that we do.Working with luxury brands means sales tactics are more subtle, and appreciation of the brand values and brand story are more relevant than ever. Strategy is the heart of every client relationship to get results, build the brand tribe, and execute flawless and effortless conversion.Heavily involved in the… Show more Fast paced digital agency specialising in ecommerce for luxury retail and lifestyle brands. People buy stories not products, this is at the heart of everything that we do.Working with luxury brands means sales tactics are more subtle, and appreciation of the brand values and brand story are more relevant than ever. Strategy is the heart of every client relationship to get results, build the brand tribe, and execute flawless and effortless conversion.Heavily involved in the pre-sales process, preparing & delivering many a pitch to prospects, representing the agency as the first interaction many people have either through networking or hosting events. A Client Partner is to represent the client within the agency, first and foremost to ensure delivery is client focused, that the project is on brand, and the client will be happy to sign off. I am the first point of call for our top clients during and post build, so they rely on my diverse understanding of the full lifecycle of any digital project, be able to communicate with them on a commercial and brand level, and translate technical or creative solutions into a common language.Having a sound understanding of how an agency operates is key to being able to manage client expectations, along with defining commercial agreements that work for the agency as much as for the client. As a Silver level Magento partner, I have to be able to understand this platform, provide sound business case for using it, demonstrate its ability and prove its fit for purpose.Industry knowledge of 3rd party extensions, suppliers and platforms is required as every client has different requirements, and building confidence in knowledge is possibly one of the most important factors at being able to be successful, and retain client relationships.Clients managed include: Paco Robane, Amanda Wakeley, Hacket London, Kelly Hoppen, Finsiterre, Anne Semonin, New & Lingwood, Show less

As the first employee of MAD I was part of the original startup team. I was awarded a Directorship and shareholding through commitment and results. As we grew the business and developed our own leading edge ecommerce platform I took greater responsibility and invested significantly into the financial future of the business. As one of the first ecommerce agencies to acknowledge the importance of SEM and a commercial strategy, we were positioned as a bespoke solution as the choice of many… Show more As the first employee of MAD I was part of the original startup team. I was awarded a Directorship and shareholding through commitment and results. As we grew the business and developed our own leading edge ecommerce platform I took greater responsibility and invested significantly into the financial future of the business. As one of the first ecommerce agencies to acknowledge the importance of SEM and a commercial strategy, we were positioned as a bespoke solution as the choice of many aggressive online businesses.Key Business ManagementLead member of management team that grew the business from startup to over £2 million turnoverManaged senior management teams across all areas of the business – Design, Development, Marketing, FinanceQuality control for all projectsResource planning / prioritisationChair all production meetings and review all client strategiesCo-Wrote, and passed the ISO 9001 accreditation on first reviewResponsible for staff welfare, motivation and career developmentNew business, sales meetings, overall sales strategy for long term plans of the businessDeveloped Support Level Agreements and sold into existing client baseNegotiations with external suppliersClient / Account ManagementManaged the highest profile and largest spending clients – client budgets in excess of £450,000 per yearDeveloped 12 month development schedules to ensure growth was planned and managedConversion optimisation, analysis, strategyDeveloped ideas and innovative ways of staying ahead of competitors, thus generating new sales for existing clientsRepresented clients with external service providers. Managed relationships with hosting providers (Rackspace / Peer 1 etc) 3rd party integrations and partnerships including Bazaar Voice, SLI Search, Datacash, Worldpay, Paypal etcKey Clients: americangolf / Onlinegolf, BP, Rotary Watches, Snow + Rock, Zee & Co, Lights4Fun, BMX Shop, Bed Centre.co.uk, Rigby and Peller, Lyco, and many more. Show less

Multimedia and website design and development.Main projects: Jaguar Cars - Launch of the Jaguar S-Type, Dealer and Consumer training CD-Roms with high end 3D graphics and interactive tutorials on technical areas of the car, its build and maintenance.

Computer based training software developed using Macromedia Authorware and Director.Main projects: Fastpath eLearning software, which was showcased on the front cover of PC format magazine as leading the field in interactive computer based training.