Eric Bull Email & Phone Number

Tulsa, OK, US

Global

• Embodies the role of both a player and a coach. With a steadfast commitment to the mission and a deep-seated focus on people, drive to eliminate barriers and friction for customers undergoing transformative shifts in.
• Cultivate trusted advisor relationships with customers, guiding them toward achieving their critical goals and key performance indicators.
• Drive change initiatives to improve processes, systems, and customer outcomes.
• Develop, prepare, and nurture customers for advocacy, leveraging their success stories to drive further engagement.
• Collaborate with cross-functional teams to develop innovative solutions and implement best practices for customer outcomes.
• Demonstrate proficiency in ServiceNow’s collection of products for automated digital operations, issue prediction and prevention, productivity enhancement, and scalable services.

Oklahoma, United States

• Partner closely with Business Unit GM's to create and lead end-to-end data product strategy, execution, and user adoption for dashboards, analytical models, and measurement frameworks, in close partnership with our.
• Drive both customer adoption and early products to market
• Recruit and develop talent at scale while providing hands-on guidance to the team
• Monitor business performance indicators to help guide strategic direction and operational priorities for Product and Customer Outcomes leadership (e.g. identify early warning signs in account health and levers to.
• Collaborate with peers across the Customer Outcomes and Business Unit organizations to define and activate customer experiences and meet KPIs
• Create and influence cross-functional organizations with a partnership for an enterprise-level engagement model

Oklahoma, United States

• Accountable for delivering specified Service Offering engagements to the Customer. This requires xollaboration across business functions, customers, and partners, ensuring proper governance is followed to gain.
• Coach and mentor a team of Customer Outcomes consultants to achieve ServiceNow goals and create a culture of high performance
• Hold the team accountable for executing using the required processes and tools to deliver per the customer’s expected outcomes
• In collaboration with relevant stakeholders, responsible for establishing and refining delivery governance & approaches as appropriate, to ensure a consistent customer experience
• Provide strategic thinking, building and executing a business plan to meet Customer Outcomes Service Delivery Center objectives
• Possess strong business acumen, providing an accurate financial forecast and sound business metrics including revenue and resource capacity planning

Oklahoma, United States

• Advise on leading practices to realize business objectives by leveraging the capabilities of the ServiceNow Platform. Lead and influence through the use of a strong background in program management and/or business.
• Fanatical about customer success and tenacious at driving long-term customer value.
• Serve as a Trusted Advisor, with the ability to advise executives on strategic value-based innovation and insights relative to ServiceNow business transformation programs across the ServiceNow product suite
• Provide and/or help to establish and execute best practice business processes. Also, help establish best practices for Enterprise Architecture standards, functional and technical solution architecture & design.
• Character and integrity that inspire your team to over-achieve and instill confidence with Customers, and the ability to effectively manage escalations.
• Design, facilitate and rigorously execute a governance model including an organizational structure, authorization framework, and a matrix of Customer priorities for applications and/or platforms.

Oklahoma, United States

• Lead architecture, design and delivery engagements, while meeting the Business at their points of need. This includes, but is not limited to transformational IT initiatives such as application consolidation, cloud.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
• Provides thought leadership and collaborate with ServiceNow and Customer business units.
• Understands the detail of the ServiceNow architecture and platform and effectively communicate it at various levels.
• Understands and teaches agile software development on the ServiceNow platform and integrations with existing frameworks and platforms.
• Demonstrates the value of a Center of Excellence for the ServiceNow platform and how to manage platform demand from idea to implementation.

Oklahoma, United States

Program Management: Day to day management of complex accounts, including management of adoption and value driven activities, coordination of ServiceNow resources to specific client needs, interaction with Sales, Professional Services, Solution Consulting, Product, Executive Management, and other relevant teamsService: Ensures that critical or crisis issues.

Oklahoma, United States

• Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. Manage all aspects of.
• Proven implementation leadership experience with enterprise level SaaS implementations
• Background in the ITIL business process, and working knowledge of IT operations
• Management experience, with a strong background in coaching and appraisals
• Strong communication skills which effectively set appropriate expectations with the customer
• Comfortable leading workshops to the hierarchy of a Fortune 100 company

Tulsa, Oklahoma, United States

• Led teams across broad technical, financial, clinical and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the.
• Initiated the implementation of The Project Office by creating essential documentation, workflow processes, and substantial amounts of templates.
• Mitigated risk factors through careful analysis of statistical data. Anticipated and managed change effectively in rapidly evolving business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work.
• Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems. Results: Achieved seamless migrations and integrations that were transparent to.
• Developed SharePoint solutions to monitor and control The Project Office initiating, qualification, planning, executing and closing of all projects.

Quantico, Virginia, United States

• Direct all phases of programs from inception through completion. Responsible for the costing, scheduling and technical performance of company programs or subsystems of major programs. Participate in the negotiation of.
• Supervision of $22 million software solution implementations that passed Quality Assurance and deployed on schedule for the Federal Government.
• Designed and implemented technical training strategies while aligning technical learning strategies with business strategy and learning requirements for 3,500 end users.
• Designed business technical initiatives into development solutions and assess effectiveness of current tools and processes to continuously improve products and learning services.
• Organized, led and facilitated requirements gathering sessions for new operational and training development that decreased the past error margin on 9 software projects by 52%.
• Instruction and supervision of military, civilian and government contracted personnel.

Global

1993 - 1994 (Rifleman)Employed the M16A2 service rifle, the M203 grenade launcher and the squad automatic weapon (SAW). Engaged as a primary scout, assault troop, and close combat force available to the MAGTF. A fundamental part of a Marine infantry organization, and as such the nucleus of the fire team in the rifle squad and the scout team in the LAR.