Senior Help Desk Technician
Frankenmuth Financial Group
Responsible for complete end user support, Desktop administration, managing the Emergency Operations Center, OS management and deployments, Software management and deployment, peripherals management, and various projects. Also responsible for creating documentation of all procedures and incidents. This position included the following job responsibilities. Investigate and resolve software and hardware problems of computer, networking and other computer related technologies. Maintain documentation of activities, including the following: Log and track calls using problem management database, and maintain history records and related problem documentation. Prepare standard statistical reports, such as help desk incident reports. Maintain all computer equipment. Research, test, evaluate, and recommend software and hardware technologies to evaluate ease of use and whether product will aid user in performing work. Serve as a contributing member of project teams(s), or leader of project team(s), coordinating resources to ensure achievement of project activities. Provide leadership to junior staff by assigning tasks, training, and providing guidance. Provide input to management regarding junior staff performance. Develop and create images for all models of laptops and desktops. Develop, create, and deploy Windows 7 to all client machines. Manage all computer equipment in the EOC (Emergency Operation Center) for emergency testing and emergency situations. Manage and implement projects as assigned.