I have over 20 years of customer service experience, 9 years of administration knowledge, and 12 years' experience of reviewing and editorial work with my film website, Critical Popcorn.I currently work for Royal Devon University Healthcare NHS Foundation Trust in HR, as a Recruitment Administrator. This is a very busy role, which includes processing and checking new candidates for roles following specific NHS Guidelines, I also confirm professional body qualifications, and make regular DBS checks. There's regular contact with people from the UK and abroad, plus liaising with departmental managers, which includes any issues and sharing of confidential information, done with sensitivity and professionalism. For this, time management is vital, as some departments need qualified staff in as quickly as viable. I also set new candidates up on our internal databases, request ID, draft and issue employment contracts, whilst maintaining positive relationships with colleagues, in a hybrid role. In my previous Exeter City Council role, I worked as a Project Support Officer in City Development, co-managing a colleague in the same role, and trained them in a hybrid role. I helped with the processing of Planning Applications, plus advertising and publicizing applications to the public and Councillors. I was nominated in the Staff Awards for creating an interactive newsletter that was sent to 2,000+ subscribers, while working to tight deadlines in a pressured environment. It was important that every detail was right at the beginning, and I pride myself in helping to get information correct before it’s out in the world. We also worked with general enquiries, as well as complaints and taking payments, I appreciate the need for confidentiality in the workplace and the impact of GDPR.In late 2016, I founded Critical Popcorn, primarily a film website. I have five writers, and have cultivated a network that includes the BBC, Disney+, Sony UK, Netflix, Amazon, Warner Bros, and worked with Exeter Phoenix during some of their film festivals. Deadlines are vital with film reviews, so an agreed time scale for publication is always in place. I'm a positive and committed individual and enjoy being organised and efficient. I believe it's important to improve, both personally and professionally, so appreciate the need to work hard to be successful. I'm perfectly content working on my own initiative and, quite equally, love working within a team. I do think anything is achievable and like to think ahead, and to try and make things better if it’s possible.