Bunmi Bakare Email & Phone Number

Nigeria

*Ensuring Customer Satisfaction by providing superior service delivery & achieving service quality norms. *Managing, Monitoring and resolution of all complaints, investigations and customer ‘s requests within branch funds and influencing customers to mobilize funds in their account* Overseeing a high quality customer experience by elevating customer satisfaction through SLA adherence*Responsible for service delivery, assessing customer feedback and providing critical feedback*ATM management and reconciliation*Supervision of customer care officers*Customer management and retention*Sales/Cross selling of products*Supervision of tellers*Vault custodian and cash management*Facilitation of Anti Money Laundry /Combating Financial Terrorism trainings*Overseeing branch budget reports, preparation of budgets, and analysis of budgets.*Satisfactory audit preparation*Management of inventory and fixed asset*Data analysis, financial reporting and report presentation*Providing training to new employees*Maintaining and overseeing all banking procedures and processes*Growing bank’s number of accounts*Overseeing financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance

Lagos, Nigeria

Intensive trainings on banking and finance in the School of Banking Excellence. Courses taken include: Financial and Management Accounting, Financial Statement Analysis, Corporate Finance, Macro and Micro Economics, Investment Market strategies, Legal Aspects of Banking etc.

Oyo, Nigeria

Sourced for ManuscriptsSupervised pre-printing stageEdited Manuscripts