-Utilize EPIC and Microsoft Outlook to check patients into the ED-performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure-manage a wide variety of tasks making sure the patient is satisfied and comfortable in their visit to the ED

-Primary point of contact for 70+ RNs coordinating the placement of these travel nurses on assignment, and assisting with issues that may arise -Monitored and tracked compliance items, payroll requirements, internal tools, as well as worked cross functionally to ensure smooth and efficient operations utilizing programs such as Zendesk, Aircall, Google Drive, mail etc; and Textline to communicate with RNs. -Maintained consistent metrics with client satisfaction, quality assurance, companywide OKRs and Team SLAs-Worked in a start-up environment, dealing with constant changing needs and process improvement-Built and maintained strong relationships with healthcare practitioners to secure continued assignments at the company, also maintaining high empathy and awareness due to the stressful nature of the healthcare professional’s position.

-Manage the Human Resource Information System, Service Now, onboarding process, HR process with Benefits, Payroll, and Recruiting, and maintaining employees’ profile in Oracle -Respond to HR inquiries both simple and complex from employees and managers via telephone, chat and the web-based case management/portal ServiceNow -Process HR transactions that support Workforce Administration, Recruiting & Onboarding, and Benefits Administration including employee’s data security and accuracy, and employee file and HR records maintenance. -Conduct data integrity audits as requested/needed updating or correcting employee’s data. -Provide assistance to providers and nonclinical employee’s with respect to transactional inquiries and issues involving Oracle. -Utilize ServiceNow ticketing system to enter new hires into Oracle as well as processing promotions, transfers, employee/supervisor reporting relationship changes, benefits enrollment, and other similar transactions. -Responsible for the accurate data entry of HR information for all employee’s such as direct deposits, W4 forms, and unemployment tracking etc.; Train, coach, and mentor new hires. -Manage projects, planning, execution, monitoring, and controlling of various tasks daily

-Entered anesthesia data from medical record into database, or other clinical quality data as assigned -Monitored and provided feedback on medical record and documentation issues, as needed. -Assisted with other data collection and audit projects as needed. -Adhered to HIPAA guidelines for protection of patient privacy -Effectively prioritized work daily utilizing AS400 to process medical documents. - Met high volume production goals and accuracy standards keying 300 records daily with 98% accuracy.

Processes requests for medical records, EOB’s, UB92’s, and itemized statements to designated business unit contacts.Performs various clerical duties such as sorting correspondence, filing, and photocopying, scanning, and indexing documents. Mail, printing, and tracking documentation.Other duties assigned by Management.

Entering prescriptions and verifying appropriate informationProcessing prescriptions (from intake to order completion)Resolving customer issues; ensuring accurate information is provided via internetConstantly meet established productivity, schedule adherence, and quality standards while maintaining a good attendance record