Buntu Mgoli Email & Phone Number

South Africa

Creditais (PTY) LTD, Johannesburg, South Africa• Customer Profiling• Customer and Stakeholder Support• Sales and Marketing and SupportCreditais is passionate about financial inclusion. The team has created a solution that used behavioral data and machine learning to credit score micro-businesses and individuals who are often classified as “thin-file”. The solution is deployed in the form of an API as well as a mobile app that clients integrate in order to start collecting behavioral data.

City Of Johannesburg, Gauteng, South Africa

• Deliver lessons as per the syllabus/work schedule.• Assess learners as per the subject assessment guidelines• Support learners in their learning progress.

Gauteng, South Africa

Deliver lessons as per the syllabus/work schedule Mark and provide a report on progress towards the syllabusAssess learners as per the subject assessment guidelinesSupport learners in their learning progress.Skilled at working independently and collaboratively in a team environment.Worked flexible hours across night, weekend and holiday shifts.Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.Strengthened communication skills through regular interactions with others.Built relationships and communicated with parents to provide best learning environment for children. Collaborated with adults and children to provide safe and educational experience.Chose materials and developed lesson plans to enhance skills for individual students. Developed and implemented engaging lesson plans to keep learner attention.Collaborated with administrators to develop school-wide initiatives to promote academic excellence.

Gauteng, South Africa

Assist customer service employees and provide backup supportDevelop and maintain effective relationships with customersMonitor customer calls, analyse problems for products and services and ensure optimal solution for sameMaintain knowledge of the product and inform customers on same.Child development Classroom management Lesson PlanningLearner assessment Student engagement Classcape knowledge Experiential learning 2017-07 - 2019-012013-09 - 2017-07Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution. Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.Scheduled and attended meetings with clients and prospective clients as requested.Made customers aware of current and new programs and services.Managed customer relations on ongoing basis to maximize customer retention.Created training guides and in-person and online training courses to improve customer user experience in Software environment.Created activities and engagements to enhance customer experience, knowledge and patronage. Organized daily workflow and assessed appropriate staffing to provide optimal service. Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.Developed new employees and on-going performance assessment of current employees. Performed duties and provided service in accordance with established operating procedures and company policies.

East London, Eastern Cape, South Africa

Provide clients with excellent service by fulfilling the client's expressed need to (Save, Transact, Credit and Insure)Accurately and timeously gather and capture client information for loan approvals and to also conduct deposit and enquiryReviewing and making changes to customer accountsDevelop and maintain effective relationship with customers.Discussed options with clients and determined appropriate plans.Provided information about service procedures and expected timelines.Documented payment details and personal information on customer accounts.Maintained high customer satisfaction standards to meet or exceed targets.Developed estimates by costing materials, supplies, and labor.Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.Documented problems and corrective actions to maintain records.Handled customer issues with confidence, using complex problem solving to provide effective resolution.Examined service history and provided initial inspection of vehicle to identify issues.Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making. Suggested additional services to customers in order to meet upsell goals.Followed up with customers to offer additional support and check resolution satisfaction. Developed process improvements to enhance overall delivery of service.

Postgraduate Certificate In Education, Education, Post Graduate

The PGCE provides professional preparation for teaching Senior Phase (SP) grades 7-9 and Further Education and Training (FET, grades.

Bachelor Of Commerce (B.Com.), Business Management And Industrial Psychology

The purpose of this qualification is to empower students to acquire knowledge and develop an understanding of industrial psychology.