As Systems Engineer, worked in Integrated Operations Centre for Monitoring and administration on Oracle and Microsoft SQL Databases.Collaborated and worked with other IT team members, developers, and stakeholders to ensure seamless integration and support of new and existing systems.Experience in using Oracle SQL, LUNIX commands, shell scripting and understanding code logic to identify issues in production environmentMonitors system performance and takes proactive action when pre-defined thresholds exceeded.Worked on internal tools i.e., IAP, Dynatrace, Zabbix for alert and infrastructure monitoring.Implemented monitoring tools and processes to track Database status, system health, and compliance.Generated regular reports on alert fatigue and monitoring activities.Understanding criticality of alerts regarding production issues along with keeping track of incident tickets to make SLA compliant.Working knowledge and administration of RedHat Linux operating system.Worked on ticketing tools such as ITSM and SQL BMC remedy.Along with that, proficient in Incident Management.Working experience in 24/7 environments and fine-tuned alerts to reduce noise by almost 40%.Aligned with Incident Management team while troubleshooting server and Application down issues.Ensured and published periodic progress reports on Infra monitoring for key projects.

Systems engineer with 6.7 years of experience in infrastructure Administration and Support for Linux/Unix based Production Environment.Proficient in Infra Monitoring, Incident management, SOPs and Runbook updating along with mentoring team on process and daily business operations.Knowledge and experience on Alerting Tools as Zabbix, IAP, Dynatrace with understanding and awareness of the ITIL incident management process and procedures.Strong information technology technology teamwork and collaborationMultitasking Linux/Unix

Constantly monitored network and system performance using tools like monitoring software, dashboards, and alerts.Monitoring critical infrastructure components such as routers, switches, servers, and databases to ensure they are functioning within defined parameters.Good Understanding in network protocols and services (DNS, HTTP, HTTPS, SSH, FTP, SMTP, DHCP, TCP, IP etc.)Ability to work in teams and independently with minimal supervision to meet deadlines.