As a team leader of operations at KAFQA, an online platform that provides quality education to learners across India, I manage a team of 70 employees and handle various tasks related to instructors, clients, and payouts. I assign tasks, provide solutions, maintain relationships, and resolve issues within 24 hours, ensuring smooth and efficient operations and customer satisfaction.With a MBA degree in marketing and finance from The ICFAI University, Tripura, and over three years of experience in operations in both banking and ed-tech sectors, I have developed strong skills in team management, internal audits, branch banking operations, and online education operations. I have also learned how to adapt to the changing demands of the market and the consumers, and how to come up with plans to fulfill them within the stipulated time. I am motivated by the opportunity to contribute to the growth and success of KAFQA and its learners, and to be part of a dynamic and innovative team.
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Project ManagerEdutainerBengaluru, Ka, In
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Senior Operations AssociateRedwood Edutours Jun 2024 - PresentBengaluru, Karnataka, India• Contacting new hotels and resorts and established tie-ups for educational trips.• Contacting bus and car vendors and established tie-ups for educational trips.• Conducting quality checks for all hotels vendors and transfer vendors for providing excellent service to the clients.• Reconciling vendor payments data and repaying vendors in full within 7 days of service. -
Team Lead - OperationsKafqa Feb 2022 - Feb 2024Bengaluru, Karnataka, India• Streamlined and optimized instructor class timings, successfully reducing online and offline class disruptions by over 75% thus enhancing overall customer experience.• Collaborated with IT team and product team to streamline backend issues, enhancing clients web surfing experience by over 80%.• Resolved day to day instructor and customer ticketing issues and provided solutions within 24 hours.• Handled month on month payments data of all instructors and resolved all… Show more • Streamlined and optimized instructor class timings, successfully reducing online and offline class disruptions by over 75% thus enhancing overall customer experience.• Collaborated with IT team and product team to streamline backend issues, enhancing clients web surfing experience by over 80%.• Resolved day to day instructor and customer ticketing issues and provided solutions within 24 hours.• Handled month on month payments data of all instructors and resolved all payment discrepancies by over 90%. Show less -
Assistant ManagerBandhan Bank Aug 2020 - Feb 2022Agartala, Tripura, India• Strategized and planned monthly EMI after analysing customer historic data which Increased customer loan repayment efficiency in bank branches by 94% in Q4 2020-2021.• Handled KYC and AML documents on a day-to-day basis to prevent fraudulent operations in bank branches.• Reconciled daily cash deposit and cash withdrawal data and shared with reporting manager.
Bunty Deb Education Details
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Electrical, Electronics And Communications Engineering -
Dav Public School ImphalScience Stream
Frequently Asked Questions about Bunty Deb
What company does Bunty Deb work for?
Bunty Deb works for Edutainer
What is Bunty Deb's role at the current company?
Bunty Deb's current role is Project Manager.
What schools did Bunty Deb attend?
Bunty Deb attended The Icfai University, Tripura, The Icfai University, Tripura, Dav Public School Imphal.
Who are Bunty Deb's colleagues?
Bunty Deb's colleagues are Dlip Kumar, Kusum Sharma, Edutainer Company, Rahul Khan, Yash Panwar, Edutainer India.
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