People Support Associate
CurrentEssential Duties and Responsibilities:-Providing first level contact and convey resolutions to customer issues on behalf of DocGo’s HumanResources, Talent Acquisition, Extended Workforce, Payroll & Benefits departments-Responds to queries received in employee support desk via email within 24 hours-Properly escalating unresolved queries to the next level of support within the department within the support desk platform-Tracking, routing, and redirecting problems to correct resources within the organization-Update employee data and produce activity reports within the department’s employee support desk-Walk employees through problem solving process utilizing templates and resources-Follow up with employees, provide feedback and see problems through to resolution-Adhering to our department’s digital file system, sort and alphabetize files, scan documents, and create new files within the appropriate naming convention, and storage within each employee’s personnel folder-Perform quality checks to ensure all uploaded personnel documents are validated-Ensure all employee documents are sorted and stored properly (by alphabet٫ content٫ dates٫ significance, separate folders, etc.)-Review incoming documents to be filed, audit for completion and file within our designated file-Abide by corporate policies and confidentiality dictations to safeguard datamanagement repository-Create and manage records with new documents in personnel files-Utilize excellent customer service skills and exceed employees’ expectations-Ensure proper recording, documentation, and closure-Recommend procedure modifications or improvements for employee support desk-Preserve and grow your knowledge of support desk procedures, features, and services
