Techical Servicesdesk Teamleader
o Responsible for the GE Money and Nokia, MCD, MTR, peace and other international support for the enterprise call center.o Responsible for the call center hardware and software support, including Avaya \ Huawei, familiar with the CTI, communications, networks, databases and other technicalo Responsible for the IT outsourcing services PCCW desk design, construction, operationo Responsible for the operation of the IT help desk issues related to the project managemento Responsible and involved in architecture and prototype implementation of assessmento Responsible for user training and outsourcing support teamo Responsible for the design of system monitoring and support, equipment management systemo Update, interpretation and guidance development and quality assurance processeso Responsible for project management related issues ino Responsible for the architecture and prototype implementation reviewo Responsible for user training and outsourcing support teamo elf-management counseling mechanism project teamo Update, interpretation and guidance development and quality assurance processes