Burak Aytekin Email and Phone Number

- Leading Tires & Complete Wheels organisation- Leading Accessories & Collection organisation- Leading Electric Vehicles Marketing Strategy- Leading Dealership Bonus Model called Stars Club - Leading Connectivity on After Sales perspective (Mercedes Me Connect)- Leading Dealership Digital Marketing Content- Creating Marketing Activities through 55 national dealers to generate planned turnover with more than 250.000 passenger car customers in After Sales business- Assist on After Sales Results Reporting

•Coordination, follow up and reporting of Service Measure and Recall operations•Controlling warranty claims and planning Warranty Budget•Coordination, order and follow up of spare parts organisation•Solving technical issues sent by services, escalating if necessary•Providing technical support to customer complaints•Aftersales service engineering operations and reporting•Assist on service audit opeartions•Reporting After Sales Results

•Handling Customer complaints•Coordinating projects to higher the customer satisfaction•Coordinating data for After Sales Web Site content •Controlling and documenting projects to minimize the customer complaints