Content Operations Associate
Current● Ensure accuracy of content, from content entry and categorization, to tagging and routing between software delivery platforms.● Assist in the development of new program outlines with existing content.● Curate existing program outlines for accuracy.● Collaborate with leadership to coordinate and prioritize content audits.● Implement and preview internal/external-facing assets for accuracy in Contentful, Salesforce, and Brandfolder.● Update and maintain content department… Show more ● Ensure accuracy of content, from content entry and categorization, to tagging and routing between software delivery platforms.● Assist in the development of new program outlines with existing content.● Curate existing program outlines for accuracy.● Collaborate with leadership to coordinate and prioritize content audits.● Implement and preview internal/external-facing assets for accuracy in Contentful, Salesforce, and Brandfolder.● Update and maintain content department databases and knowledge bases.● Work with the content team to add, maintain and update member content in our content management systems, including emails, text messages, videos, worksheets, infographics and other assets such as internal resources for Health Advisors.● Engage in User Acceptance Testing (UAT) for new and existing programs.● Discover, propose and document process improvements that will assist in the development, improvement, and execution of content operations processes. Show less
