• Managing and auditing all operational duties of 12 stores and 90 partners (12 Store managers, 25 shift Supervisor , 53 Barista)• Managing annual revenue target of 20.000.000 TL(aprox 5.500.000 USD)• Managing the customer relations process in the company;training and coaching all stores to improve customer experience• Responsible of implementing Starbucks operational excellence on the field• Responsible of Starbucks Experience Training, and continuosly organizing in class… Show more • Managing and auditing all operational duties of 12 stores and 90 partners (12 Store managers, 25 shift Supervisor , 53 Barista)• Managing annual revenue target of 20.000.000 TL(aprox 5.500.000 USD)• Managing the customer relations process in the company;training and coaching all stores to improve customer experience• Responsible of implementing Starbucks operational excellence on the field• Responsible of Starbucks Experience Training, and continuosly organizing in class trainings• Responsible of Starbucks Mobile Application training and auditing the field performance of the program• Taking operational measures on store level to increase profitability and efficiency• Monitoring budgets and controlling P&L figures to increas store contribution• Managing new store openings• Monitoring the financial and non-financial KPIs, and following the progress of the store management team throughout a year• Making and implementing action plans with store managers to increas profitability.Determining cost-reducing measures with store managers and ensuring the implementation of these Show less