Burak Aksoy

Burak Aksoy Email and Phone Number

Group Category Manager @ Turkcell | Customer Experience | Business Development | @ Turkcell
turkey
Burak Aksoy's Location
Istanbul, Istanbul, Türkiye, Turkey
Burak Aksoy's Contact Details

Burak Aksoy work email

Burak Aksoy personal email

n/a
About Burak Aksoy

Burak Aksoy is a Group Category Manager @ Turkcell | Customer Experience | Business Development | at Turkcell. He possess expertise in pazarlama, proje planlama, satış. He is proficient in İspanyolca and İngilizce.

Burak Aksoy's Current Company Details
Turkcell

Turkcell

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Group Category Manager @ Turkcell | Customer Experience | Business Development |
turkey
Website:
turkcell.com.tr
Employees:
10449
Burak Aksoy Work Experience Details
  • Turkcell
    Group Category Manager (Home&Life)
    Turkcell Aug 2021 - Present
    İstanbul, Türkiye
    • Product Category Management. Responsible for creating sustainability in home appliance category by following growth strategies etc.• Vendor Management. Responsible for represent the goals and strategies of the Turkcell to the working stakeholders.To ensure a sustainable relationships between Turkcell and represented brands.• Following pricing trends and strategies. Apply these outcomes for monitoring pricing process.• Following campaign opportunities and releasing high volume, targeted campaigns. Negotiating with stakeholders in order to drive profitable growth of a portfolio.• Analyze the data of 37 Million customers and forecast sales in order to increase income for responsible accounts. • Manage sales and operation processes powered by big data. Optimize the stock operations by closely work with distributors, e-commerce teams and Turkcell stores.• Working closely with procurement, supply chain, finance, e-commerce and IT teams.
  • Turkcell
    Lead Customer Experience Manager - Product Manager (Ivr)
    Turkcell Sep 2018 - Aug 2021
    Istanbul, Turkey
    • Determination of IVR competency measurement such as automation rate, customer satisfaction score, IVR quality scores. • Lead of cost reduction project studies, determination of improvement areas of processes applied to increase channel performance, planning of follow up, coordination and commissioning necessary to implement these actions with related contacts.• Responsible for creating and leading transformation of digital customer experience development program with coordination of multiple parties including technical, legal and marketing teams.• Running and joining projects by Design Thinking methodology about creating new customer journey/optimising current processes.• Developing Projects for creating systems and dashboards about monitoring IVR performance simultaneously, reporting the impact of customer experience, generating information and alarms for business owners.• Estimating the future period according to the channel actuals and providing the outputs as a forecast in the budget period.
  • Monsterland Entertainment (Mena Entertainment Agency)
    Event Marketing Specialist
    Monsterland Entertainment (Mena Entertainment Agency) May 2017 - May 2018
    Istanbul, Turkey
    • Create and develop brand positioning for artist and protect this positioning through following legal restrictions. taking the necessary steps to increase the artist's value• Organizing the booking activities (festivals and events), collaborate with organization partners. Market research for possible bookings. Provide sponsorships and ensuring participation of sponsors in artist’s events.• Coordinating the artist’s schedule and operations for concerts and other activities.
  • Hepsiburada
    Product Specialist
    Hepsiburada Jan 2017 - Apr 2017
    Istanbul, Turkey
    • Purchasing, E-Marketing and Digital Campaign Management• Building and establishing upsell&cross sell campaigns• Market research for new and alternative products and vendors• Analyze the market trends and company requirements for procurement• Distribution and stock management, stock efficiency management• Conduct negotiations with suppliers in regard to prices, quality, volumes, lead times, contract and payment terms. Following up the performance of supplier• Controlling and leading strategic logistic plans• Conducting operations through SAP• Developing banners, campaigns and managing web page performance• Deciding and discovering new market trends, following competitors and creating competitive advantage. Developing and maintaining strategic plans to maximize sales
  • Türktraktör
    Direct Purchasing Intern
    Türktraktör Jun 2015 - Jul 2015
    Ankara, Turkey
  • Hepsiburada
    Category Intern
    Hepsiburada Jul 2013 - Aug 2013
    Istanbul, Turkey

Burak Aksoy Skills

Pazarlama Proje Planlama Satış

Burak Aksoy Education Details

Frequently Asked Questions about Burak Aksoy

What company does Burak Aksoy work for?

Burak Aksoy works for Turkcell

What is Burak Aksoy's role at the current company?

Burak Aksoy's current role is Group Category Manager @ Turkcell | Customer Experience | Business Development |.

What is Burak Aksoy's email address?

Burak Aksoy's email address is bu****@****.com.tr

What schools did Burak Aksoy attend?

Burak Aksoy attended Bilkent Üniversitesi.

What are some of Burak Aksoy's interests?

Burak Aksoy has interest in Skiing, Travelling, Snowboarding, Reading, Fitness, Windsurfing, Ice Hockey.

What skills is Burak Aksoy known for?

Burak Aksoy has skills like Pazarlama, Proje Planlama, Satış.

Who are Burak Aksoy's colleagues?

Burak Aksoy's colleagues are Caner Balkan, Cemal Zi̇hni̇ Ci̇velek, Ayse Öztürk, Rukiye Atilmis, Pelin Dinc, Sami Çalıklı, Mazlum Efetürk.

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