Burak Tugan Email & Phone Number

İstanbul, İstanbul, Tr

Istanbul, Türkiye

Architect of scalable solutions. Delivers client-focused systems driving growth. Transforms innovative concepts into implemented tech solutions.Key Responsibilities:• Lead cross-functional teams in pre-sales and delivery cycles• Translate client needs into functional designs and blueprints• Oversee solution delivery using agile and traditional methods• Manage large-scale resource allocation across multiple teams• Optimize budgets and resolve bottlenecksCore Competencies:• Translating business needs into tech solutions• Designing scalable architectures• Aligning technical vision with business objectives• Effective stakeholder communication

Istanbul, Turkey

- Demonstrated expertise in fintech by proficiently managing technology and infrastructure, optimizing services, and troubleshooting issues.- Engineered and maintained advanced infrastructure solutions, leading automation efforts to streamline operations effectively.- Led cybersecurity initiatives and provided strategic leadership, managing costs and vendor relationships efficiently.- Directed legacy system upgrades and ensured alignment with business strategies, while conducting comprehensive staff training.- Achieved a 40% reduction in system expenses by evaluating user portfolios in real-time and enhancing source code for improved performance under high load.- Successfully executed real-time evaluation of multi-million user portfolios with minimal costs, achieving a remarkable reduction of approximately 40% in main system expenses. Implemented source code enhancements to significantly elevate performance, reliability, and stability, particularly under heavy load conditions, highlighting a notable success in optimizing operations.- The Fintech company is an award-winning app that helps aspiring investors learn and invest in the stock market through practice, education, and community.

- Cultivated strong client relationships and provided comprehensive support as the primary liaison for professional services- Assisted in sales initiatives, contributed to strategic planning, and delivered management consulting services- Advised on Siebel CRM implementations, assisting in business case development and new service offerings- Prioritized customer satisfaction, boosted sales of ACS (Advanced Customer Services), and managed contract financials and legal matters- Supported key accounts such as Turkcell, Vodafone, AVEA, Turk Telekom, and major clients in Turkey, Georgia, KSA, UAE, and Egypt- Managed contracts ranging from $50,000 to $6 million, ensuring approved margins and achieving 110% utilization rate, resulting in $15 million in presales contributions.

Istanbul, Türkiye

- Orchestrated multinational project oversight for a Mortgage solution project in the Netherlands market with Ordina NL- Led teams in project management, system analysis, and strategic framework development- Enhanced global bank's mortgage solution product model by integrating CRM with CTI- Spearheaded the creation of a real-time financial model and developed deployment scenarios for the Global Technology Platform- Managed delivery of finance and CRM solutions at Tradesoft, including framework development- Provided expert consultancy on high-availability web applications and CRM integration with back-office systems- Implemented the first Siebel Call Center Application with internal resources in Turkey - Designed technical development and infrastructure for the most popular Brokerage Internet branch in Turkey- Contributed to the development of a third-generation brokerage back-office project

Istanbul, Türkiye

- Demonstrated leadership at Ata Invest by driving growth and operational efficiency over a seven-year tenure- Developed Ata Invest's Internet branch, enhancing the company's digital presence significantly- Acquired advanced Siebel CRM skills through Siebel Core Consulting Training and successfully implemented Ata Online Siebel Call Center Application, the First implementation with internal resources in Turkey- Integrated Reuters and Plato for real-time market data processing to harmonize service delivery with brokerage back-office systems- Evaluated analyst performance, designed a custom reporting system, and conducted market analyses for financial analysis and reporting- Managed the research department's database, implemented financial models, and developed tools for data analysis- Spearheaded the development of a research department intranet to facilitate efficient information sharing.

Master Of Business Administration (Mba), E-Commerce/Electronic Commerce

Bachelor Of Science (Bs), Statistics