Burak Uçurdum Email & Phone Number

İstanbul, Turkey

• Supply and reporting of broken and defective products on marketplaces. Products and shipping process updates based on these reports• Feedback and meetings about resolving platform-related problems to marketplace agents• Lead the marketplace support team. Made weekly presentations to my managers about the improvements and what was done that week

İstanbul, Türkiye

I regularly reported customer trends towards products, on which topics they asked questions and which product categories they were interested in, what needs to be change and should be add in product listings and also about the working performance of friends working in shift. Joined the mp squad, which was created to improve the e-commerce operation and to pass the campaign periods smoothly. My role in this squad is to keep customer experience and customer-generated metrics up in marketplaces.

İstanbul, Türkiye

Solving customer demands and problems in Trendyol, Hepsiburada, N11, ÇiçekSepeti and Amazon marketplace stores belonging to Karaca. Follow-up of shipping, returns and issuance processes with cargo company and warehouses

İstanbul, Türkiye

I carried out product listing, stock management, sales, shipping, invoice and customer communication operations in Trendyol, Hepsiburada, N11, Etsy marketplaces on my workshop, which I established for the purpose of e-commerce in local marketplaces and abroad.At the end of 1.5 years, I ranked more than one product as category winner on Trendyol with more than 1000 products I uploaded. I managed to get my store rating 9.9 out of 10 by gaining thousands of page followers and tens of… Show more I carried out product listing, stock management, sales, shipping, invoice and customer communication operations in Trendyol, Hepsiburada, N11, Etsy marketplaces on my workshop, which I established for the purpose of e-commerce in local marketplaces and abroad.At the end of 1.5 years, I ranked more than one product as category winner on Trendyol with more than 1000 products I uploaded. I managed to get my store rating 9.9 out of 10 by gaining thousands of page followers and tens of thousands of sales. I have sold hundreds of products to various countries through “Etsy”. Show less