Alison Burch Email & Phone Number

High Wycombe, England, United Kingdom

Lead the customer service teamManagement of customer services team – including a dealing with sickness, appraisals, performance reviews and disciplinary issuesEnsure customer satisfaction at all timesOversee all daily/weekly admin processes for UK and South AfricaManagement of core customer data Key IT user representative for IFCO UK and principle contact for IFCO central IT functionsSAP Super user dealing with system improvements, testing and assisting colleagues with SAP related queries Responsible for all importer handling fees and issue of monthly customer statementsManagement of all weekly and monthly reports for finance, sales and operations teams Control of all exports to South Africa and EU customers, ensure preparation and issue of necessary shipping documentation and invoicesResolution of depot mis-loads ensuring correction of systems and reportsManagement of customer complaints ensuring processes are adhered to and issues resolved to SLA’sAccountable for reconciliation of all depot recollection variances Dealing with customer enquiries via telephone and e-mailProcessing of customer orders and monitoring customer stock as requiredBalancing of customer demand across wash depots to ensure OTIF order fulfilmentGenerate daily stock report for wash depots and update periodically for planning purposesOversee the preparation of data for retailer dashboard reports and their disseminationProvide cover for Customer Service Team Leaders as requiredTraining of customer services team as requiredDevelopment and improvement of administrative processes

To ensure that customer orders are planned and executed in a timely and efficient manner, and that stock availability is maximised by controlling customer balances according to set targets and ensuring that used trays are returned quickly in the UK and EIRE. Lead the Nesting Tray Customer Service TeamLine management and development of two customer service repsManagement of core customer data for nesting tray businessProduction of weekly and month end reports for finance Daily review of wash plans Demand and supply planningResolution of depot errors, correction of systems and reportsSupervision of all domestic nesting tray recollections, ensuring correct processing and raising of associated customer creditsReconciliation of all depot recollection variances Dealing with customer enquiries via telephone and e-mailProcessing of customer orders, monitoring customer stockBalancing of customer orders across wash depots to ensure efficient order fulfilmentDealing with customer complaints and provision of monthly report.Process 901 recollection entries on SAP daily for relevant wash depotsPreparation of data for retailer dashboard reportsMaintain and issue a variety of internal reportsBooking of transport where requiredProvide cover for other customer service teams as requiredTraining of customer services team members as requiredTo undertake any duties commensurate with the level and expectations of this post. Tasks may be varied to meet changing service requirements

Haddenham

Completed high-quality, small merchant outbound calls on behalf of American Express to drive awareness and enablement of the brand and card acceptance. Understand the Client’s products and services and ensured the call added value, provided merchant education and support business objectives. Met set targets and KPI’s over the campaign period dependant on full attendance, on time arrival and achieving daily targets, i.e. number of calls and current email addresses for merchants for future marketing campaigns. Ensured data capture accuracy and identified themes and trends from merchant feedback to support overall objective of a positive merchant experience. Educated merchants on American Express services and marketing opportunities. Influenced decision makers to increase/commence AMEX card acceptance by overcoming objections by listening and responding. Ensured point of purchase merchandise was in place. Problem solving for card terminal issues and escalate where appropriate.

Buckinghamshire

Key User in SAP Order to Cash implementation and User Acceptance testing.Provide ongoing support and training for SAP OTC functions as and when requiredProviding customer service as the first point of contact whilst ensuring on time delivery to agreed schedules in line with customer requirements.Capture and report Customer demand on a monthly basis and support the successful operation of the Sales & Order Planning process, ensuring that changes to demand are accurately recorded and input to master files in a timely manner.Customer interface for order requirements, delivery promises and customer queries.Attend weekly conference calls with customers and present accurate factual data in regard to OE order demands.Interface with production modules, Business Development and Supply Chain in order to meet agreed customer contractual requirements and delivery dates.Ensure up to date information is recorded on customer portals including promise dates and shipment information.Maintain clear demand signal.Identification and resolution of issues in order to meet commitments.Ensure prompt and effective communication.Manage customer return process including quotations for repairs/replacements for both civil and military distribution channels.Ensure financial data accuracy.Complete shipments and manage invoicing procedure.Expand knowledge across customer base.

Westcott, Aylesbury

Co-ordinate and ensure delivery of all requirements for major accounts.Sourcing new material suppliers, both in the UK and Europe. Data input of orders. Taking ownership handling sales enquiries by phone, fax or e-mail within an acceptable time scale.Retrieve and receive customer orders by email, fax, mail, internal transfer and phone call.Ensure information is provided to the customer in a timely and professional manner.Dealing with customers and suppliers in the UK and Europe.Communicating effectively on any customer requests or queries.Inputting orders; ensuring sufficient stock availabilityAssisting in the effectiveness of the customer service department by actively working with the manager and other team members Liaise with internal departments for credit checking, Internal & Field Sales regarding quotations provided and Production and Purchasing Team for lead times and delivery dates.Dealing with all customer requests for PODs, non-deliveries and incorrect deliveries.Managing all customer calls regarding order status, stock status and advising of any changes to deliveries or stock deficiencies.Dealing with all customer queries and relationship building for repeat business.Reason for leaving: Temporary Position

Milton Keynes, United Kingdom

Deputising for Customer Service Manager in her absence which involved the supervision of two other members of the Customer Service Team.Co-ordinate and ensure delivery of all requirements for major accounts.Sourcing new material suppliers, both in the UK and Europe. Data input of product codes and orders. Taking ownership handling sales enquiries by phone, fax or e-mail within an acceptable time scale.Dealing with quality issues ensuring full investigation and implementation of solutions.Assisting Customer Service Manager with ISO 14001, REACH and RoHS documentation.Ensure information is provided to the customer in a timely and professional manner.Dealing with customers and suppliers in the UK and Europe. Liaising with European subsidiaries by phone and email to check stock and progress of orders ensuring deliveries, samples and prices are delivered in a timely and efficient manner.Organisation of exhibitions, mailshots and customer visits and following up after these events.Communicating effectively on any customer requests or queries.Fulfilling requests for samples, literature and datasheets.Producing quotations, as agreed with the Area Sales Manager and sending out to customers within 24-48 hours. Regular progressing of quotations and samples sent. Dealing with die cut enquiries and quotes.Inputting orders; ensuring sufficient stock availability. Full use of CRM database system to maintain customer information and history.Assisting in the maintenance of CRM database and supporting the customer service manager in the administration of MS CRM system.Assisting in the effectiveness of the customer service department by actively working with the manager and other team members putting procedures and processes in place where necessary, and continually improving existing ones.Reason for leaving: Company Relocation

Haddenham, Aylesbury

Contacting potential customers within a certain geographical area and arranging appointments for the territory manager to call and demonstrate the full product range. Supporting the territory manager in following up leads and interest in product range.Working with distributors to identify and contact potential or lapsed customers.Organised targeted mailings and regional events including open days.Processing distributors’ orders, obtaining quotations and dealing with queries on full product range.Producing monthly reports detailing all calls, appointments, display samples sold and monthly targets, both actual and forecasted.Inputting all product orders within set deadlines.Communicated detailed product information to independent photographers, distributors and professional buyers in large companies.Took ownership and processed customer complaints.Reason for leaving: Career progression

Aylesbury

Sourcing promotional products as required by customers.Liaising with suppliers for competitive pricing and payment terms.Opening accounts with new suppliers.Inputting of customer orders onto database.Raised purchase orders to various suppliers and entering onto database.Ensured products were ordered and delivered to the appropriate destination.Co-ordination of delivery of stock, artwork and printing requirements to contractors ensuring delivery to customers by required dates.Reason for leaving: Redundancy

Aylesbury

Assisting Brand Managers with promotion and marketing of new products.Supporting the Marketing Manager with general secretarial duties.Communicating effectively on any customer requests or queries.Fulfilling requests for point of sale material and promotional items.Organisation and attendance at exhibitions including the Clothes Show.Reason for leaving: Temporary position covering maternity leave

Aylesbury

Assisting Merchandising Manager with secretarial support.Co-ordinating customer orders for point of sale materials, including cigarette gantries, shop blinds and fascia.Co-ordination of repair or replacement of any advertising materials.Communicating effectively on any customer requests or queries.General sales and marketing support.Reason for leaving: Redundancy

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