Alison Burch Email & Phone Number

High Wycombe, England, United Kingdom

Lead the customer service teamManagement of customer services team – including a dealing with sickness, appraisals, performance reviews and disciplinary issuesEnsure customer satisfaction at all timesOversee all daily/weekly admin processes for UK and South AfricaManagement of core customer data Key IT user representative for IFCO UK and principle contact.

To ensure that customer orders are planned and executed in a timely and efficient manner, and that stock availability is maximised by controlling customer balances according to set targets and ensuring that used trays are returned quickly in the UK and EIRE. Lead the Nesting Tray Customer Service TeamLine management and development of two customer service.

Haddenham

Completed high-quality, small merchant outbound calls on behalf of American Express to drive awareness and enablement of the brand and card acceptance. Understand the Client’s products and services and ensured the call added value, provided merchant education and support business objectives. Met set targets and KPI’s over the campaign period dependant on.

Buckinghamshire

Key User in SAP Order to Cash implementation and User Acceptance testing.Provide ongoing support and training for SAP OTC functions as and when requiredProviding customer service as the first point of contact whilst ensuring on time delivery to agreed schedules in line with customer requirements.Capture and report Customer demand on a monthly basis and.

Westcott, Aylesbury

Co-ordinate and ensure delivery of all requirements for major accounts.Sourcing new material suppliers, both in the UK and Europe. Data input of orders. Taking ownership handling sales enquiries by phone, fax or e-mail within an acceptable time scale.Retrieve and receive customer orders by email, fax, mail, internal transfer and phone call.Ensure.

Milton Keynes, United Kingdom

Deputising for Customer Service Manager in her absence which involved the supervision of two other members of the Customer Service Team.Co-ordinate and ensure delivery of all requirements for major accounts.Sourcing new material suppliers, both in the UK and Europe. Data input of product codes and orders. Taking ownership handling sales enquiries by phone.

Haddenham, Aylesbury

Contacting potential customers within a certain geographical area and arranging appointments for the territory manager to call and demonstrate the full product range. Supporting the territory manager in following up leads and interest in product range.Working with distributors to identify and contact potential or lapsed customers.Organised targeted.

Aylesbury

Sourcing promotional products as required by customers.Liaising with suppliers for competitive pricing and payment terms.Opening accounts with new suppliers.Inputting of customer orders onto database.Raised purchase orders to various suppliers and entering onto database.Ensured products were ordered and delivered to the appropriate.

Aylesbury

Assisting Brand Managers with promotion and marketing of new products.Supporting the Marketing Manager with general secretarial duties.Communicating effectively on any customer requests or queries.Fulfilling requests for point of sale material and promotional items.Organisation and attendance at exhibitions including the Clothes Show.Reason for leaving.

Aylesbury

Assisting Merchandising Manager with secretarial support.Co-ordinating customer orders for point of sale materials, including cigarette gantries, shop blinds and fascia.Co-ordination of repair or replacement of any advertising materials.Communicating effectively on any customer requests or queries.General sales and marketing support.Reason for leaving.

Vtct

Eyelash Extensions

Ihbc/City & Guilds, Beauty Therapy, Pass With Distinction

City & Guilds Cosmetic Make Up IHBC Beauty Specialists Diploma

Itec, Anatomy, Physiology & Holistic Massage, Pass

Cse, Typing, Child Development, English Lit, English Language, French, Re, Maths, Typing, Biology

CSEs x 9 RSA I & II Typing

Lean Sigma White Belt Training