+ Implementation and subsequent development of MyFactory ERP and of the sattelite systems for wholesale and retail on several EU markets+ Business Process build-up and optimization+ Bridging business and technology

Responsibilities:+ Leading group-wide strategic projects of complex structure – hybrid, cross-disciplinary, cross-national, cross-enterprise projects with diverse business and legal practices, different methodologies, and approaches. This encompasses all aspects of project management such as requirements, planning, controlling, contracting and procurement, legal and compliance, stakeholder management, documentation, evaluation, acceptance, etc.+ Shaping, championing, and implementing the company's Project Portfolio Framework and tooling.+ Designing and implementing the company's Project Management Framework and artefacts.Highlights:+ Largely successfully delivered two major projects within a 2.5-year timeframe: the unique product creation and launch project; and the Salesforce CRM improvement and advancement project (Marketing Cloud, Sales Cloud); as well as several smaller projects.+ Created the Project Portfolio Management Framework concept, design, and tooling, as wells as integrated and synchronised it with the larger Group practices, and ensured its promotion, support, administration, and execution.+ Directly involved in the creation of the company's brand-new Project Management Framework and Policy, combining different methodologies and business realities, and incorporating the Group's diverse approaches, cultures, and business processes.+ Designed at first hand the Service Delivery approach to support the Group's key entities.+ Conceptualised, designed, developed, and promoted the Project and Non-Project Effort Tracking methodology and developed bespoke internal tools and infrastructure.+ Improved the Competitor Analysis tooling used by the Product Management.+ Matched special tooling for the business operations in the retail business.

+ Underpinning initial ideas about the product and its market, validating assumptions as hypotheses.+ Identifying opportunities for process, system and structural improvements, as well as improving current practices, increasing effectiveness and achieving efficiency gains.

Responsibilities:+ Developing and managing of the diversified global project portfolio – information gathering, validation and maintenance, stakeholder management, resource planning, reporting, design of project procedures and tools, preparation of project documentation, audit support.+ Complete management of the CAPEX reporting function, financial audit support.Highlights:+ Designed and implemented the Entain Group's Project and Initiative Tracking Core.+ Established and maintained an excellently tailored CAPEX reporting system.

Responsibilities:+ Dealing with diverse issues that a customer may face, analysing them and taking appropriate action and measures to maximise company profits and customer satisfaction.Highlights: + Optimised the customer verification process with a payment provider. + Reduced time-to-resolution by over 20% through the creation of a structured wiki base.+ Contributed to employee wellbeing through various company social, sports and leisure activities.

Responsibilities:+ Assessment of the CRM system implementation project, POC.+ Maintenance of global customer related data.+ Producing, editing and publishing stock market and investment newsflashes.+ Preparation of reports.Highlights:+ Completed CRM project assessment and data analysis, matched and shortlisted potential vendors, delivered POC.

Responsibilities:+ Extensive support, facilitation and coordination of the reported Middle Office Departments within the Macro Region (several cities and regions) to achieve business objectives.Highlights: + Interactive marketing project for the bank (details below).+ Business representative in IT rollout projects.+ Promoted team building and corporate wellbeing through varied social and group activities, e.g. dancing.

Position details (reverse chronological order):+ Small & Micro Sales Support Team - Deputy Head [11 months]+ Corporate & Small Business Projects Documentation and Support - Deputy Head [28 months]+ SME Sales Support - Head [23 months], Deputy Head [13 months].Core responsibilities for the above positions: Documenting lending, cash management and documentary projects for small and large businesses, organising and executing deals.

Responsibilities:+ Foreign trade operations (incl. legal aspects of currency and money laundering control, transactions and correspondence).+ Corporate cash management and deposit operations.Highlights: + Provided first-class financial services, going the extra mile by negotiating deals in the interest of customers.+ Various social activities.

Responsibilities:+ Credit assessment and lending to individuals.