Burcu Altintas Email & Phone Number

London, Gb

In charge of designing and delivering services within the framework of Vodafone Business while upholding committed SLAs to ensure top-notch quality. Directly responsible for establishing suitable operational and organizational structures, and delivering precise service content. Additionally, entrusted with fostering collaboration and synergy among cross-functional teams within the global organizational structure, and supervising workstreams aimed at devising the most efficient joint strategies.Heading a team of around 200 individuals, including six senior managers who report directly, covering various departments such as operations, project management, service management, process design, monitoring platforms, digital services and presales teams, operating within both local and global organizational frameworks.Key achievements in the role include:• Significantly boosted B&C type product growth by introducing over 100 new services and technology expansions, resulting in nearly 200% growth in revenue.• Delivered major organizational transformations by conceptualizing and implementing new operating models and role structures, essential to support the transition into a premier managed and professional service provider.• Created and launched a Technology Academy platform where Vodafone Business Technology employees produce educational videos.• Developed and introduced a Customer Portal allowing all customers to visually monitor their orders, usage metrics, and KPIs, while also enabling the provisioning of new services like virtual machines, operating systems, databases, and O365 licenses. • Established the Security Operations Center (SOC) capability to deliver SOC services to local customers and support the Group SOC strategy, including the creation of all designs and blueprints.

London, Gb

Responsible for overseeing the investment, sustainability, architecture, and operations of infrastructure layer within Vodafone's internal IT division, ensuring alignment with the strategic visions. Additionally, accountable for ensuring the security and compliance processes of these infrastructures, in line with industry standards. Key initiatives include implementing zero-touch operations, DevOps CI/CD pipelines, and DataOps functions, aimed at driving digital transformation.Managed a team of 50 employees, with direct oversight of four unit managers, to execute IT infrastructure projects. Notable accomplishments in the role include:• Achieving the highest global score in infrastructure compliance, demonstrating the team's commitment to maintaining industry standards and best practices.• Leading the architectural redesign and successful implementation of Vodafone's largest Data Warehouse (DWH) and Big Data environments, enhancing data management capabilities and supporting business analytics.• Spearheading upskilling & reskilling initiatives, resulting in the development of innovative approaches like zero-touch operations and machine learning algorithms. These advancements led to a significant improvement in operational efficiency, with a measurable increase of over 20%.• Successfully led the migration of critical infrastructure systems to cloud-based platforms, resulting in improved scalability and cost efficiency.• Implemented a comprehensive disaster recovery plan, ensuring minimal downtime and data loss in the event of system failures or disasters.• Implemented a comprehensive monitoring and analytics system to proactively identify and address performance issues, ensuring optimal system performance and reliability.• Successfully negotiated and managed vendor contracts, ensuring cost-effective procurement of hardware, software, and services while maintaining high service levels.

Istanbul, Turkiye, Tr

Played a pivotal role in Turkey's largest system integrator company by leading the integration of new technologies and innovative services. Responsibilities include overseeing operations at three physical Data Centers located in Istanbul and Ankara, as well as managing a variety of managed services such as Cloud Technologies, Backup & Storage, SAP Basis, Microsoft Technologies, Databases, Middleware Technologies, Operating Systems, and a range of professional services over these technologies. Directly supervising four unit managers and a team of 100 employees.Additionally, assumed responsibilities such as:• Establishing CIO-level customer relationships to align customer roadmaps with evolving technological needs.• Playing an active role in forging new business partnerships and contributing to product development initiatives.• Conducting strategic planning activities to drive business growth and development.• Ensuring operational quality standards are met through the implementation of efficient performance indicators.• Providing support to the sales organization through pre-sales activities.Key successes in the role include:• Achieved the top rank in the Cloud Computing and Hosting category at Bilişim500 during tenure, highlighting our excellence in cloud services.• Collaborated with Microsoft Azure to enhance the cloud platform through MSSP partnership models, establishing it as the leading cloud platform supporting open-source technologies in Turkey.• Successfully migrated multiple client environments to cloud-based infrastructure, reducing operational costs and improving scalability.• Implemented virtualization technologies and automations to maximize resource utilization and streamline server management, resulting in improved efficiency and cost savings.• Collaborated with cross-functional teams to design and implement complex network architectures, meeting specific client requirements and objectives.

Istanbul, Turkiye, Tr

In charge of overseeing the Data Center Managed Services - System Applications Group, which encompasses teams handling SAP Basis, Database, Microsoft, Unix, and Middleware, comprising approximately 50 employees and two directly reporting managers.Primary responsibilities included:• Fostering robust communication channels between technical teams and sales, pre-sales, and account management teams, offering architectural and solution designs to bolster customer systems.• Strategically planning and overseeing annual capex and opex budgets, making investment decisions aligned with road map meetings conducted with vendors and customers.• Cultivating and managing vendor relationships while proactively seeking new partnerships as required.• Remaining informed about market demands and emerging technologies, implementing them to fulfill customer requirements.• Ensuring prompt delivery of solutions within defined SLA times to meet client expectations.• Monitoring employee utilization through weekly reports and effectively managing workload distribution accordingly.Key accomplishments in this role include:• Expanded the Data Center SuperCluster as a service (Maximus Cloud - SuperCluster Services) by successfully migrating three new customer systems.• Led the implementation of the first SAP Hana TDI Demo Center in collaboration with KoçSistem, HPe, and SAP.• Designed the first SAP Hana as a service Data Center.• Executed the largest SAP Hana and Sybase transformation project at Tüpraş, in addition to implementing the SAP Solution Manager Charm (Release and Change Management) project at one of the largest automotive companies.

Istanbul, Turkiye, Tr

In charge of overseeing the Data Center Managed Services – Database & Middleware Unit, comprising Database and Middleware Teams totaling approximately 17 employees.While the primary responsibility of the teams was managing customer systems in accordance with ITIL's incident and change management processes, notable achievements in this role include:• Cultivated a recognized partnership with Oracle for implementing integrated systems such as Exadata, SuperCluster, Exalogic, ODA, and ZDLRA.• Spearheaded the first Data Center SuperCluster as a service implementation in Turkey, the second globally.• Successfully migrated Oracle E Business Suite to the Exadata platform at one of Turkey's most esteemed hospitals.• Orchestrated the migration of Oracle Weblogic to the Exalogic platform at one of Turkey's largest retail companies.• Directed the migration of SAP systems to the Oracle Exadata platform at a prominent travel agency in Turkey.• Conducted a successful ZDLRA Proof of Concept (POC) implementation with favorable outcomes at one of Turkey's largest retail companies.• Undertook numerous cross-platform migrations, new installations, and upgrades for Oracle and MSSQL databases.• Key responsibilities of this role included:• Establishing robust communication channels between technical teams and sales, pre-sales, and account management teams, while offering architectural and solution analysis to bolster customer systems.• Strategically planning and overseeing yearly capital and operational expenditure budgets, making investment decisions based on roadmap meetings held with vendors and customers.• Managing vendor relationships and cultivating new partnerships as necessary to enhance offerings.• Staying informed about market requirements and emerging technologies, implementing them to address customer needs effectively.• Ensuring prompt delivery of solutions across all domains within defined SLA times to meet client expectations.

Istanbul, Turkey, Tr

In charge of the Network Operations - Management Systems - Service Analytics & Reporting Services Team, overseeing approximately 10 employees.The primary responsibilities of the team included:• Designing and delivering network Key Performance Indicators (KPIs) based reports tailored to customer requirements, utilizing Oracle database and Cognos BI platforms.• Managing the Data Warehouse (DWH) platform designed for network and alarm-based analytical reports, also utilized for customer-based marketing analysis.• Conducting prediction analysis through event scenarios.• Managing event monitoring (Brix, Spectrum) and performance monitoring (Optima, CSIForce) platforms, tracking network KPIs such as packet loss, jitter, delay, etc., and generating alarms and reports using these systems.• Influencing vendor product roadmaps by organizing regular roadmap meetings.• Project management of assignments related to the team's product line responsibilities.Key successes in the role include:• Leading the Network event monitoring replacement project, overseeing all phases from RFP, POC to decision-making.• Steering the CEM product implementation project through all phases from RFP, POC to decision-making.• Spearheading the Executive dashboarding project from RFP, POC to decision-making.• Directing the Network analytics project from RFP, POC to decision-making.

Istanbul, Turkey, Tr

In charge of the Network Operations - Management Systems - Decision Support Team, overseeing approximately 11 employees.The primary responsibilities of the team included:• Designing and delivering network Key Performance Indicators (KPIs) based reports tailored to customer demands, utilizing Oracle databases and Cognos BI platforms.• Influencing vendor product roadmaps through regular roadmap meetings.• Project management of assignments related to the team's product line responsibilities.Key successes in the role include:• Successfully implementing network KPIs based dashboard and mobile platforms.• Executing the OWB to ETL transformation project.• Managing the Cognos upgrade project.

Istanbul, Turkey, Tr

TThe primary responsibilities included:• Conducting system and process analysis of in-house systems based on Sybase and Oracle.• Managing products and analyzing roadmaps for Cognos, Optima, Tems Vis, Tems Auto, and NCPR systems. Additionally, overseeing the implementation of new features and deliverable developments (such as reports) on these systems.• Ensuring service quality management of IT systems.• Managing risk associated with IT systems.

Istanbul, Turkey, Tr

The primary responsibilities included:• Overseeing all material management processes and operations, including system implementations.• Managing Radio Network Capex and Opex budgets, along with Capex, Opex, and GA budget planning and monthly reporting.• Planning transmission processes, including capacity planning for transmission lines and their implementations.• Ensuring service quality management.• Managing risks associated with operations.• Providing internal education and training.

Lisans, Electrical Engineering

Science And Mathematics