Burcu Şenel Email & Phone Number

Ankara, Türkiye

Providing Technical Support for global and local customers based on defined service level agreements for SDH, OMSN equipments, DCN Networks and Network Management Systems , cooparating with other departments such as NMS, integration and IP department to minimize problems at each customer’s network.Log collection , analyses , diagnosis and resolution of the problems escalated bylocal and global customers via trouble ticket tracking toolRequesting investigation results for advaced problems from higher levels of support (TEC, R&D, 3rd party)Providing remote support for on site troubleshooting activiesOn call emergency supportNew SW release upgrade on network elementsSimulating and verifying the problematic scenarios on Test LabCustomer Operation & Maintenance full time support (on call support)Outage resolving according to the customer service agreements and outage reporting processResponsible for equipments: OMSN (1640, 1650, 1660, 1670), DXC (1678) , TSS (TSS-5R, TSS-5C, TSS-320 , TSS-160, TSS-100)Management Systems: 1350 OMS , GMRETools: Go-global, OMS, Ramses, Craft TerminalSupported customers: Turkcell, Superonline, Turk Telekom, Vodafone and more than 50 different Global customers

I was responsible for planning installation of base stations in 2G and 3G rollout project with minimum costs. With Aircom Link Planner program, i realized link planning from the base station to BSC (end to end) , link frequency planning and analysis of interference. We organized technical base station surveys and made investigation at base station. I prepared BSC Rehoming, increased capacity of active base stations. Responsibilities of remote access to all base stations with SOEM program and -as i was educated of CCNA and CCNP before- providing connection to no connection base stations, updating and reporting of these problems are given to myself. As a team, we achieved of connection to basis stations always in active by keeping no connection base station number at 0%. I was responsible for coordination of the Ericsson team after sending planned work orders to Ericsson team. I provided coordinated operation of transmission and other departments at Avea during implementation at base station. Planned Leased line, Fiber optical and HDSL connections if it is necessary and cancelled Leased Line connections in appropriate occasions to decrease costs. Required plans are created to transform active base stations from 2E1 IMA to Dual Stack. Working in coordination with other departments at Avea, new HUB points' implementation and plans are carried out. By reconfiguring DCN network, a transformation from DCNoverE1 to DCNoverVLAN is realized. Investigating alarms coming from the base stations, to decrease base station interruptions and alarms, i supplied base station team by reporting, following up and informing high levelled AGC level of base stations in a weekly list. Reroute plannings has been made for the base stations that have shift and destruction risks. By adding SIU equipments to the fields, DCN network has been swithed to ALL IP.

During the time which the project was carried out jointly with Vodafone and Huawei, i was responsible for providing continuous operation of base stations in the network system by monitoring 2G and 3G network performance with my team. I examined KPI and KQI values and made analysis and reports. To deactivate the alarms in the base stations, i gave remote support and minimized interruptions and problems of the base stations.

Bachelor'S Degree (Bsc)-Graduated With Degree Of 2Nd Of Department, Electronics And Communications Engineering

Education record