Burcu Bakioglu-Clift, Ph.D., Uxmc Email & Phone Number

Los Angeles, Ca, Us

Ventura, Ca, Us

Toronto, On, Ca

Santa Barbara, California, Us

• Led discovery research for a portal concept that would enable vendors to recognize work management & payment opportunities • Conducted site visits to examine lead-to-lease workflow & identify gaps in the product offering• Performed meta-analysis on existing research covering Community Associations to identify gaps in the research, discover market opportunities, and help drive product strategy

Roseland, New Jersey, Us

• Identified business requirements & key problem areas in collaboration with stakeholders to design research projects informing product strategy• Led ethnographic research with a cross-functional team to conduct pre-discovery work on ADP services like Pay Card, Wage Payments & Tax Credits• Participated in benchmarking study for ADP’s primary web platform & ran periodic comparison studies focused on heuristic evaluation, moderated & unmoderated usability testing, & click-through analysis with UserZoom• Conducted exploratory studies & subsequent analysis on the use of reports in ADP’s platforms with the purpose of creating a next generation reporting experience• Created survey on ADP’s Pay Card aggregating data from 226 participants to identify card use patterns & overall financial habitsAccomplishments:• Created a client/account manager experience map to align team & inform product strategy for ADP’s Wage Payment services• Developed a user behavior matrix combining 10 key classifications to define 3 design principles for future versions of ADP reporting services

Appleton, Wi, Us

Focus in New Media/Social Media/Virtual Worlds• Mapped social interactions within online communities and across platforms through content analysis of 50+ blogs and 5+ different forums (platforms included Second Life, EVE Online, Habbo Hotel, Something Awful, and 4chan) • Identified community politics and user-generated governance models of online platforms by analyzing approximately 60 interviews conducted either remotely or in-person • Gained in-depth insights into participant behavior and motivations through a range of cyber-ethnography methods• Present research in over 20 national and international conferences on social media, games, and the Internet, including MIT Media in Transition and Association of Internet Researchers• Review articles for academic journals such as The Information Society and Interacting with Computers• Develop and teach 4 courses on social media, digital cultures, and games, such as "Introduction to Digital Cultures," "Virtual Worlds Design," "New Media Genres," "Internet Governance"

-- Collaborated in 15 technology workshops on graphic design and web languages such as Adobe Creative Suite (Flash, Fireworks, Photoshop, In Design, Dreamweaver), XHTML, CSS, and productivity software including Microsoft Suite (Excel, Word, Powerpoint, Access).-- Assisted in designing hybrid courses, such as "Illustrator for Web Design," using online learning environments and Web training videos.

Bloomington, Indiana, Us

• Investigated how users mobilized platform-specific tools to collaboratively develop digital storytelling through user-generated content and aid the promotion of social media franchises and online games, exploring titles like Lonelygirl15 and Art of the Hei5t• Presented research in over 20 national and international conferences on social media, games, and the Internet including MIT Media in Transition, Association of Internet Researchers, International Communication Association, and Internet Governance Forum • Developed and taught over 10 different courses on social media, popular culture, public speaking, and presentation, and assisted over five hundred students. • Facilitated group discussions among students, motivated them to complete projects (group or individual), provided appropriate feedback.• Present research in over 20 national and international conferences on social media, games, and the Internet, including MIT Media in Transition and Association of Internet Researchers• Review articles for academic journals such as The Information Society and Interacting with Computers

-- Worked with a team of instructional designers and media developers to develop online courses and websites for companies such as Microsoft, Eli Lilly, and Roche. -- Identified goals and tasks to be accomplished and a realistic timeline for completion, worked effectively under pressure and to meet deadlines.

Ph.D., Comparative Media

Ba, English