I am a results-oriented Customer Service professional who leverages skills in providing technical support for various products. My expertise lies in troubleshooting software and hardware as well as leading technical teams to ensure timely resolution to customer issues. As such, I ensure team members are well trained and prepared to utilise the tools and internal applications to fix product malfunctions.In the course of my career, I have demonstrated expertise in tier 1 as well as 2 support, to meet company objectives. As such, I provide useful insights into how customers use products to realise full potential of available features.My unique skillset ensures I am able to deliver exceptional services to clients to satisfy their demands and preferences. I am flexible in approach and able to reprioritise workloads as requirements change. Additionally, I am willing to keep up-to-date with the latest research, service delivery techniques and technology. Demonstrating advanced communication abilities in English,Turkish en een beetje Nederlands as well as interpersonal skills / professionalism, I effectively interact and collaborate with a variety of internal and external stakeholders. As such, I am highly skilled at coordinating business operations and ensuring delivery of quality services. I have proven myself to be self-motivated and determined in achieving my goals and meeting objectives.
-
Customer Service RepresentativeWengage Dec 2023 - May 2024Antwerp Metropolitan AreaRespond to customer inquiries via phone, email, and chat. Troubleshoot customer issues and provide technical support. Resolve customer complaints and escalate issues to appropriate departments. Maintain customer records, update account information, and process orders. -
Senior Technical Specialist/ Advisor Of AppleTeleperformance Greece Feb 2016 - Feb 2019I was in charge of improving daily workflow to meet set deadlines by effectively reassigning daily department's work. As such, I improved phone and customer coverage by regularly reviewing employee schedules.Additionally, I used all channels of communication while dealing with clients experiencing technical, hardware and software problems with all Apple products. To achieve set objectives, I promoted quick response by undertaking staff training to enable them utilise available tools as well as internal applications, resulting in improved customer satisfaction. I also achieved optimal levels of personal performance in assisting customers with technical issues in both Turkish and English languages. -
Corporate Travel ConsultantVolvo Jul 2015 - Jan 2016Istanbul, TurkeyMy responsibilities included responding to questions about services offered at the organisation and secretarial duties as well as overseeing the provision of office needs. I effectively answered and directed all incoming calls in a professional and courteous manner resulting in satisfactory customer service.I arranged hotel rezervations,flight bookings internationally for top management team as well. I organized meetings,catering events for head office.
-
Secretary For General ConsularConsulate General Of The Republic Of Sudan In Istanbul Dec 2013 - Dec 2014Istanbul, TurkeyMy responsibilities included conducting correspondence, taking phone calls, greeting guests, writing reports, doing paperwork and updating records. Additionally, I performed secretarial duties including organising schedules, meetings and translations duties for Turkish clients to English among other administrative as well as clerical tasks. My most notable achievement was utilising strong organisational skills, telephone etiquette, communication abilities, writing skills, courtesy and attention to details while performing tasks assigned.
-
Personal Assistant To The Consul GeneralDeutsches Generalkonsulat Istanbul Apr 2013 - Dec 2013Istanbul, TurkeyI was in charge of Collecting and coordinating the flow of internal and external information as well as activities scheduling and event calendars. Additionally, I organised events, dinners and Consular’s private shopping needs resulting in smooth running of the establishment.
-
Flight SupervisorGözen Air Services Feb 2013 - May 2013Istanbul, TurkeyDemonstrated excellent management skills by effectively organising flight schedules.Achieved lasting results in production by meticulously planning employee schedules, managing payroll and taking care of other administrative functions.Monitored planes landing and taking off times, oversawplane’s meal, passenger needs and controlled fuel transactions.Evaluated and reported on freight conditions, delivery status and customer concerns on a regular basis. -
Spa ReceptionistKempinski Hotel Barbaros Bay Bodrum Apr 2012 - Oct 2012Bodrum, Muğla, Turkey -
WaitressJw Marriott Grosvenor House London Apr 2009 - Sep 2010London, England, United Kingdom
Burcu Firtina Skills
Burcu Firtina Education Details
-
Tourism And Travel Services Management
Frequently Asked Questions about Burcu Firtina
What is Burcu Firtina's role at the current company?
Burcu Firtina's current role is Senior Technical Specialist | Apple Products Technical Advisor.
What schools did Burcu Firtina attend?
Burcu Firtina attended University Of Greenwich.
What skills is Burcu Firtina known for?
Burcu Firtina has skills like Leadership, Fast Learner, Os X, Information Technology, Planning And Organising, Social Media, Mac Os X Server, Public Speaking, Rules And Regulations Of Icao, Working Under Pressure, Excellent Communication Skills, Customer Focused Service.
Not the Burcu Firtina you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial