To coordinate projects that enable the analysis of customer, e-commerce and stock data ofcompanies using WDC in countries such as Canada, USA and Turkey. To develop business in next generation integrated web services / artificial intelligence supported marketing software for customers using WDC Studio. Providing accounting and portfolio follow-up of these customers.

Fixed & Next Generation Networking Voice Product’s process owner such as Fixed Line PSTN, PRI,IP Centrex, IP PBX (Cisco Based), NGN Sip TrunkBroadband Products owner such as Fixed Broadband, Fiber, ADSL, xDSL, Metro Ethernet Internet.As an owner responsible for; - Tracking and control product’s existing processes and all points of contacts between customer and company,- Responsible for understanding business requirements, evaluating user stories, and assessing the viability of project proposals for the Operations department- According to additional needs, make the improvements in CRM systems or make adjustments in processes,- Give an approval for related products portfolio (new products, product add-ons, campaigns and process improvements) before launch phase,- Tracking SDLC/non-SDLC IT processes for IT Business analysis, design, development and user acceptance tests with controlling the suitability due to Business Units’ needs,- Managing CCE’s Technology CAPEX and project, demand Agile, Non Agile & Master Plan prioritization management.- Working closely with sales segments to consolidate customer demands, evaluating the requirements with related marketing units and planning the project lifecycle due to existing roadmap and internal source availability

Fixed & Next Generation Networking Voice Product’s owner such as Fixed Line PSTN, PRI,IPCentrex, IP PBX (Cisco Based), NGN Sip Trunk- End to end CEM proceses for responsibility products as specified As an owner responsible for; - Tracking and control product’s existing processes and all points of contacts between customer and company,-Interface with the operation CRM users to understand business,product and system needs and requirements, to help develop and maintain the internal client relationship- According to additional needs resultant after customer surveys, make the improvements in CRM systems or make adjustments in processes,- Give an approval for related products portfolio (new products, product add-ons, campaigns and process improvements) before launch phaseThe main important projects: Service transformation process from PSTN/PRI to IP Centrex & NGN ST - Return of copper networking infrastructure to IP-based next generation technology without service interruption, inculuding Cisco IP phone, switch & router device setup processes.NGN SIP Trunk -Number Portability Project (Port-in&Port-out)- Implemented all necessary business, IT&operations and regulation requirements regarding Number Portability processes;-Port-out: Turk Telekom NGN SIP Trunk customers can switch their local telephone service provider without changing customer's number-Port-in: Customers that get telephone services from local telephone service prodivers also can switch their service and numbers to Turk Telekom NGN SIP Trunk service(such as Akbank, Yapı Kredi, Yurtiçi Kargo, Tapu Kadastro, each over 2 thousands location customers ), re-building CEM processes and customer satisfaction surveys after Merging of TT Group.