Nate Burger Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

San Francisco, California, Us

*This experience at Flexport is a carry over from my experience at Shopify Logistics due to the acquisition of Shopify Logistics / Deliverr by Flexport.At Flexport, I work in the Omnichannel Fulfillment piece of the Small-Medium Businesses Vertical. My primary focus is on exception handling, which encompasses addressing issues such as damaged products, non-compliant goods, and missing shipments, among other challenges. I took the initiative to develop a comprehensive roadmap for this product offering from scratch, as it had been neglected for a few years. Currently, my efforts are aimed at revitalizing and automating the process, ensuring a seamless and hassle-free experience for our merchants and facilities, while maintaining smooth operations.

Ottawa, On, Ca

*This experience at Shopify Logistics is a carry over from my experience at Deliverr due to the acquisition of Deliverr by ShopifyAs a Product / Program Manager at Shopify, I assisted in the integration of the Deliverr network into the existing Shopify Fulfillment Network and with the in-house warehouse management system (FMS by 6 River Systems). In addition to overseeing warehouse operations and integration, I handled diverse product operations tasks. This involved implementing the Atlassian suite for development teams, designing a unified support process for Shopify Logistics, establishing a technology radar for shadow IT management, and offering guidance on cross-functional team collaboration. Unfortunately, due to the unexpected sale of Shopify Logistics, several projects I managed were unable to reach completion.

San Francisco, California, Us

As a Program Analyst, my primary focus was on integrating merchants, Deliverr, and individual warehouses, with a strong emphasis on optimizing warehouse management systems. I established a portfolio of Standard Operating Procedures and training documents to support end users, while leading the adoption of a change management process for process and technology changes. I became a trusted subject matter expert for Deliverr's chosen warehouse management software, actively supporting strategic initiatives aimed at driving operational excellence.

Konstanz, De

As a Solution Consultant my main objective was to manage the clients' book of business. Working with them to achieve strategic initiatives involving the e3PL Warehouse Management System while being the bridge between the client and Koerber's development teams. Working mostly with eCommerce clients, I have been able to oversee projects ranging from small enhancements to completely new customer start ups. Along with working with clients, I also helped build out a portfolio of reports that are now used to as a selling point for the reporting side of the software.

New York, Ny, Us

At INTL FCStone I worked in a few different roles. Primarily, I am a Business Analyst, but I also operated as an Agile Coach and Scrum Master on a few different teams.My main challenge was to bring an agile mindset to an existing support and small enhancement teams. I am tasked with organizing and prioritizing the backlog, leading Agile ceremonies, writing clear requirements, and creating digestible metrics to continue to drive continuous improvement opportunities.My other current role was as a Scrum Master on a rewrite of our Basis tracking application. I worked with a team of developers, a User Experience Designer, and a Business Analyst on this project. This project helped me learn more about the UX process, how to adjust to team members' varying personalities, and coach others on project structure and delivery.

Des Moines, Iowa, Us

During my time at Ruan I had a few different roles under the title of Business Systems Analyst. As a Business Systems Analyst my focus was the development and support of Ruan's main transportation software. I assisted in configuration and analysis for new business, supported software issues, and worked with end users on how to improve business processes through automation.As a Team Lead the main challenges I faced were satisfying our stakeholders by keeping the team organized and providing accurate reports. My successes were found in creating and organizing our Kanban board on JIRA, building and presenting data-driven reports to the executive leadership team, and keeping open and effective communication between the various teams at Ruan.Along with my formal positions I was also a JIRA Administrator. Through this role I led various continuous improvement projects, including simplifying our workflow and user permissions operating procedure. By working with the teams I was able to help create a solution that worked throughout our organization while making cross team dependencies more transparent.Another duty of being a JIRA admin is working on integrating JIRA Portfolio with JIRA Software. This was an ongoing project that I was brought in to make a reality. By simplifying our processes we have been able to utilize the planning strengths of Portfolio while maximizing team visibility in software.

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Supply Chain Management And Management Information Systems