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Burhan Ashraf is listed as "People-Centric Performance Catalyst | Transforming Teams & Elevating Customer Experiences | 7+ Years in Training, Quality & Development" at Workation Venture, based in Dehiwala, Western Province, Sri Lanka. AeroLeads shows a matched LinkedIn profile for Burhan Ashraf.
Burhan Ashraf previously worked as Independent Consultant at Workation Venture and Process Trainer - Mobitel at Veracity Group. Burhan Ashraf holds Charted Institute Of Management Accounting, Certificate In Business Accounting, Foundation Level from Wisdom Business Academy.
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With over 7 years of experience in people management and performance optimization, I'm passionate about unlocking human potential and driving organizational success. My journey has taken me from the fast-paced world of Pizza Hut to the dynamic realm of tech-enabled services at Veracity Group.Key Strengths:• Transformative Leadership: Turning teams into high-performing units• Strategic Training: Designing programs that bridge skill gaps and boost productivity• Quality Assurance: Implementing systems that elevate customer experiences• Data-Driven Decision Making: Leveraging analytics for continuous improvementCareer Highlights:• Promoted 3 times in 4 years at Pizza Hut, from Sales Agent to Shift Manager• Spearheaded training initiatives for PickMe, driving operational excellence• Currently shaping the future of customer service as a Trainer for MobitelMy Approach:I believe in the power of continuous learning and adaptation. Whether it's mastering new technologies or refining soft skills, I'm committed to staying at the forefront of industry trends. Looking to collaborate on projects that challenge the status quo and push the boundaries of customer service and team performance. Let's connect and explore how we can drive innovation in your organization!
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Colombo District, Western Province, Sri Lanka
As an Independent Consultant at Workation Venture, I provide expert consulting services across multiple industries, helping businesses implement innovative strategies that drive growth, optimize operations, and improve financial performance. My role is centered on transforming business visions into tangible results, managing projects with a focus on.
Nawala
In this role, I managed and delivered training programs focused on optimizing customer support processes for Mobitel. My primary responsibility was to ensure that team members were equipped with the necessary skills to handle customer interactions efficiently, while also contributing to improving overall service quality.Key Achievements:Designed and.
Nawala
As a Key Account Manager at PickMe, I was responsible for maintaining relationships with major clients, managing accounts, and driving business growth through targeted strategies. My role involved analyzing client needs, creating custom solutions, and ensuring client satisfaction through regular touch-points.Key Achievements:Successfully managed a.
Nawala
In this quality management role, I supervised operational processes to ensure the highest standards were met across departments. I worked closely with teams to identify areas for improvement and implement solutions that enhanced service quality.Key Achievements:Implemented quality control measures that reduced service errors by 15%.Led cross-functional.
Nawala
s a Trainer, I delivered hands-on and instructor-led training programs for PickMe's operations team. I focused on enhancing the skill-sets of employees through tailored training sessions that promoted best practices and improved operational efficiency.Key Achievements:Developed training materials that were adopted company-wide, leading to improved service.
Dehiwala, Western Province, Sri Lanka
As a Shift Manager, I was responsible for overseeing the daily operations of the center, managing staff, and ensuring smooth operations during peak hours. My focus was on delivering excellent customer service and achieving operational targets.Key Achievements:Led a team of 20+ employees, achieving a consistent increase in customer satisfaction.
Dehiwala, Western Province, Sri Lanka
In this role, I was responsible for training and developing employees to meet the operational standards of Gamma Pizzakraft. I created training programs focused on customer service, product knowledge, and operational efficiency.Key Achievements:Trained and developed over 100 staff members, improving overall team performance by 20%.Introduced new training.
Dehiwala, Western Province, Sri Lanka
As a Team Lead, I managed a team of customer service representatives, ensuring high levels of customer satisfaction and smooth daily operations. My role also involved mentoring new team members and overseeing performance metrics.Key Achievements:Led the team to achieve the highest customer satisfaction ratings across multiple quarters.Played a key role in.
Dehiwala, Western Province, Sri Lanka
As a Customer Service Representative, I provided excellent service by addressing customer inquiries and resolving issues. I was responsible for maintaining a positive brand image while ensuring customers received timely and accurate assistance.Key Achievements:Consistently exceeded performance metrics, including response time and customer.
Completed the Chartered Institute of Management Accountants (CIMA) Foundation Level, gaining essential knowledge in business accounting.
Specialized in the Commerce Stream, with a strong foundation in economics, accounting, and business studies. Developed analytical skills.
Currently pursuing a Bachelor's degree in Software Engineering, focused on mastering key software development principles, programming.
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Burhan Ashraf works for Workation Venture.
Burhan Ashraf is listed as "People-Centric Performance Catalyst | Transforming Teams & Elevating Customer Experiences | 7+ Years in Training, Quality & Development" at Workation Venture.
Burhan Ashraf is based in Dehiwala, Western Province, Sri Lanka while working with Workation Venture.
Burhan Ashraf has worked for Workation Venture, Veracity Group, Saks, and Gamma Pizzakraft Lanka Private Limited.
You can use AeroLeads to view verified contact signals for Burhan Ashraf at Workation Venture, including work email, phone, and LinkedIn data when available.
Burhan Ashraf holds Charted Institute Of Management Accounting, Certificate In Business Accounting, Foundation Level from Wisdom Business Academy.
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