Burhan Ashraf Email and Phone Number
With over 7 years of experience in people management and performance optimization, I'm passionate about unlocking human potential and driving organizational success. My journey has taken me from the fast-paced world of Pizza Hut to the dynamic realm of tech-enabled services at Veracity Group.Key Strengths:• Transformative Leadership: Turning teams into high-performing units• Strategic Training: Designing programs that bridge skill gaps and boost productivity• Quality Assurance: Implementing systems that elevate customer experiences• Data-Driven Decision Making: Leveraging analytics for continuous improvementCareer Highlights:• Promoted 3 times in 4 years at Pizza Hut, from Sales Agent to Shift Manager• Spearheaded training initiatives for PickMe, driving operational excellence• Currently shaping the future of customer service as a Trainer for MobitelMy Approach:I believe in the power of continuous learning and adaptation. Whether it's mastering new technologies or refining soft skills, I'm committed to staying at the forefront of industry trends. Looking to collaborate on projects that challenge the status quo and push the boundaries of customer service and team performance. Let's connect and explore how we can drive innovation in your organization!
Workation Venture
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Independent ConsultantWorkation Venture Nov 2023 - PresentColombo District, Western Province, Sri LankaAs an Independent Consultant at Workation Venture, I provide expert consulting services across multiple industries, helping businesses implement innovative strategies that drive growth, optimize operations, and improve financial performance. My role is centered on transforming business visions into tangible results, managing projects with a focus on quality, efficiency, and scalability.Key Achievements:Spearheading business growth initiatives for startups and established businesses.Implementing tailored HR, financial, and social media strategies that streamline operations and enhance productivity.
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Process Trainer - MobitelVeracity Group Nov 2022 - Oct 2023NawalaIn this role, I managed and delivered training programs focused on optimizing customer support processes for Mobitel. My primary responsibility was to ensure that team members were equipped with the necessary skills to handle customer interactions efficiently, while also contributing to improving overall service quality.Key Achievements:Designed and facilitated training sessions that improved team performance.Played a pivotal role in standardizing training modules, enhancing the overall learning experience. -
Key Account Manager - PickmeVeracity Group Mar 2021 - Oct 2022NawalaAs a Key Account Manager at PickMe, I was responsible for maintaining relationships with major clients, managing accounts, and driving business growth through targeted strategies. My role involved analyzing client needs, creating custom solutions, and ensuring client satisfaction through regular touch-points.Key Achievements:Successfully managed a portfolio of high-value clients, increasing client retention by 20%.Streamlined account management processes, improving efficiency and client communication.
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Assistant Manager - QualityVeracity Group Nov 2020 - Mar 2021NawalaIn this quality management role, I supervised operational processes to ensure the highest standards were met across departments. I worked closely with teams to identify areas for improvement and implement solutions that enhanced service quality.Key Achievements:Implemented quality control measures that reduced service errors by 15%.Led cross-functional teams to improve performance metrics across the board.
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Trainer - PickmeSaks Aug 2020 - Oct 2020Nawalas a Trainer, I delivered hands-on and instructor-led training programs for PickMe's operations team. I focused on enhancing the skill-sets of employees through tailored training sessions that promoted best practices and improved operational efficiency.Key Achievements:Developed training materials that were adopted company-wide, leading to improved service delivery.Trained over 50 team members, resulting in a 30% increase in operational efficiency. -
Shift ManagerGamma Pizzakraft Lanka Private Limited Jan 2020 - May 2020Dehiwala, Western Province, Sri LankaAs a Shift Manager, I was responsible for overseeing the daily operations of the center, managing staff, and ensuring smooth operations during peak hours. My focus was on delivering excellent customer service and achieving operational targets.Key Achievements:Led a team of 20+ employees, achieving a consistent increase in customer satisfaction scores.Streamlined shift processes, resulting in a 10% reduction in wait times. -
In House TrainerGamma Pizzakraft Lanka Private Limited Jun 2018 - Apr 2020Dehiwala, Western Province, Sri LankaIn this role, I was responsible for training and developing employees to meet the operational standards of Gamma Pizzakraft. I created training programs focused on customer service, product knowledge, and operational efficiency.Key Achievements:Trained and developed over 100 staff members, improving overall team performance by 20%.Introduced new training techniques that enhanced employee engagement and retention.
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Team LeadGamma Pizzakraft Lanka Private Limited Jan 2017 - Jan 2020Dehiwala, Western Province, Sri LankaAs a Team Lead, I managed a team of customer service representatives, ensuring high levels of customer satisfaction and smooth daily operations. My role also involved mentoring new team members and overseeing performance metrics.Key Achievements:Led the team to achieve the highest customer satisfaction ratings across multiple quarters.Played a key role in on-boarding and mentoring new team members, improving retention rates.
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Customer Service RepresentativeGamma Pizzakraft Lanka Private Limited Jun 2016 - Dec 2016Dehiwala, Western Province, Sri LankaAs a Customer Service Representative, I provided excellent service by addressing customer inquiries and resolving issues. I was responsible for maintaining a positive brand image while ensuring customers received timely and accurate assistance.Key Achievements:Consistently exceeded performance metrics, including response time and customer satisfaction.Recognized for going above and beyond in delivering exceptional service.
Burhan Ashraf Education Details
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Foundation Level -
Advanced Level -
Computer Software Engineering
Frequently Asked Questions about Burhan Ashraf
What company does Burhan Ashraf work for?
Burhan Ashraf works for Workation Venture
What is Burhan Ashraf's role at the current company?
Burhan Ashraf's current role is "People-Centric Performance Catalyst | Transforming Teams & Elevating Customer Experiences | 7+ Years in Training, Quality & Development".
What schools did Burhan Ashraf attend?
Burhan Ashraf attended Wisdom Business Academy, Royal College Colombo, Open University Of Sri Lanka.
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Burhan Ashraf
Product @ Samagra | Abg Scholar | Amazon | Ex-Wipro | Iim Indore '23 | Nit SrinagarIndore1samagragovernance.in -
Burhan Ashraf
London Area, United Kingdom -
Burhan Ashraf
Aspiring Data Scientist - Automotive Journalist/ Digital Content Junkie And Content StrategistSouth Delhi -
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