Burhan Uddin Email & Phone Number

I am responsible for driving Customer specific E-Commerce initiatives to grow online market and share brand presence, Managing eCommerce channel Sales B-2-C on all leading e-tailors (Panda Mart, Air Lift, Grocer App, Daraz and others), and B-2-B (Retailo, Bazaar, Dastgyr, Jugno and others). I developed road map plan including website, Digital content.

I was accountable for leading Digital Media Marketing dept. I worked closely with agencies to execute creative content curated specifically for our target audience across digital/social platforms. I had the responsibility of managing the brand budget daily across multiple projects. Gathered data insights to build and report out monthly performance.

Pakistan

I was responsible for developing Customer’s Channel in a high pace, complex environment with focus on brand availability, and visibility aspects, I also Manage and Maintain Customer Satisfaction Index (Primary, Secondary and Tertiary) customers and monthly presentation to Board of Directors, highlighting the areas of improvements. I Establish and maintain.

Manage and direct all aspects of call center personnel training needs. Design and plan and implement training & hiring program policies and procedures Devising and designing scripts, transfer of correct product knowledge and complete study of projects before implementation Develop and implement Standard Operational Procedures (SOP’s) for call center.