Systems Support Technician Intern
▪ Monitored and maintained computer systems and networks, ensuring smooth operation.▪ Installed and configured computer hardware, operating systems, and applications.▪ Troubleshot, diagnosed, and resolved hardware and software issues in a timely manner.▪ Provided comprehensive IT support through help desk, prioritizing and managing requests efficiently.▪ Collaborated with developers and DBAs to optimize system performance and user experience.▪ Gained hands-on experience through real-life work scenarios and mentorship in a dynamic, employee-owned company.