Fergus B. Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

DevOps Support Agent at Accenture for one of the largest global social media networks. - Analysing and reviewing developer's apps to ensure quality experience for users and compliance with client's policies and GDPR laws. - Liasing with developers to ensure common understanding of client's platform policies. - Selected to work on a high priority project, involving the triage of urgent developer appeals.- Testing functionality, monetization models and policy… Show more DevOps Support Agent at Accenture for one of the largest global social media networks. - Analysing and reviewing developer's apps to ensure quality experience for users and compliance with client's policies and GDPR laws. - Liasing with developers to ensure common understanding of client's platform policies. - Selected to work on a high priority project, involving the triage of urgent developer appeals.- Testing functionality, monetization models and policy compliance of client-integrated instant games. - Supporting team members with resolving problems and maintaining best practices. - Identifying process improvements and making recommendations to team leads. - Working to weekly KPIs relating to both the quantity and quality of tickets completed and maintaining an excellent productivity score of 90%+ due to excellent attention to details and high levels of efficiency. Show less

Dublin, County Dublin, Ireland

Supervisor and Senior Barista at Nick's Coffee Company.Responsibilities include:• Delivering the highest standard of coffee and customer service to Nick’s customers in a fast andefficient manner.• Implementing a training program for junior baristas to teach them coffee-making skills, how toupsell beans and accessories, and educate them on the history of coffee and the multitude offlavour profiles.• Handling customer inquiries on the company’s social media… Show more Supervisor and Senior Barista at Nick's Coffee Company.Responsibilities include:• Delivering the highest standard of coffee and customer service to Nick’s customers in a fast andefficient manner.• Implementing a training program for junior baristas to teach them coffee-making skills, how toupsell beans and accessories, and educate them on the history of coffee and the multitude offlavour profiles.• Handling customer inquiries on the company’s social media accounts in a timely and friendlymanner.• Ensuring compliance of health and safety regulation, including HACCP training.• Implementing and adapting to on-going changes to COVID safety policies Show less