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Peter Burnett Email & Phone Number
Contact Center Manager
at
Wondrium
1 work email found
@thegreatcoursesplus.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Contact Center Manager
Location
Washington DC-Baltimore Area, United States, United States
Company size
Who is Peter Burnett? Overview
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Quick answer
Peter Burnett is listed as Contact Center Manager at Wondrium, a company with 301 employees, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a work email signal at thegreatcoursesplus.com and a matched LinkedIn profile for Peter Burnett.
Peter Burnett previously worked as Customer Care Manager at Mystudio and Contact Center Manager at The Great Courses. Peter Burnett holds Bachelor Of Applied Science - Basc, Business, Management, Marketing, And Related Support Services from Norfolk State University.
Company email context
Email format at Wondrium
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{last}{first_initial}@thegreatcoursesplus.com
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AeroLeads found 1 current-domain work email signal for Peter Burnett. Compare company email patterns before reaching out.
Profile bio
About Peter Burnett
At MyStudio, my focus is on elevating customer care through strategic process improvements and meticulous operations management. My recent tenure at The Great Courses honed my expertise in driving team success and meeting rigorous performance metrics. With a commitment to developing talent and fostering a culture of excellence, our team consistently achieves service level agreements and quality targets.Mastery of CRM systems, particularly Microsoft Dynamics 365, empowers me to deliver robust training and system implementations that enhance user experience. Partnering with cross-functional teams has been instrumental in refining tools and establishing quality assurance processes that substantially boost customer satisfaction. These efforts are a testament to my dedication to operational excellence and customer success.
Listed skills include Digital Media, Project Management, Editing, Customer Service, and 6 others.
Current workplace
Peter Burnett's current company
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Wondrium
5 roles
Peter Burnett work experience
A career timeline built from the work history available for this profile.
Customer Care Manager
CurrentLead and motivate a team of customer support specialists to provide excellent customer service and meet performance targetsDevelop and implement customer support policies and procedures to ensure consistent delivery of high-quality serviceConduct regular performance evaluations to identify areas for improvement and provide coaching and training as.
Aug 2024 - Present
Contact Center Manager
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolutionConduct daily stand ups, system demos, requirement sessions, user acceptance testing and end user training for Microsoft Dynamics 365 project implementation Manage data collection for team.
Jul 2020 - Sep 2024
Institutional Account Manager
Developed strong business relationships with over 150 Institutions/OrganizationsManaged purchasing and relationships with partners within the E-learning IndustryRedesigned process for administrating licenses for public performance for educational content resulting in revenue increase of over 50%Coordinated process to manage purchase order request, vendor.
Dec 2014 - Jul 2020
Customer Relationship Manager/Team Lead
Acting Subject Matter Expert (SME) on our products and CRM software Microsoft Dynamics ERPIncreased end user efficiency by providing software installation, application support through helpdesk ticket system, Diagnosed and Resolved 25+ Customer tickets per weekLed customers through entire onboarding process from sale to product utilization; Followed up with.
Jul 2012 - Dec 2014
1 education record
Peter Burnett education
-
Norfolk State University
FAQ
Frequently asked questions about Peter Burnett
Quick answers generated from the profile data available on this page.
What company does Peter Burnett work for?
Peter Burnett works for Wondrium.
What is Peter Burnett's role at Wondrium?
Peter Burnett is listed as Contact Center Manager at Wondrium.
What is Peter Burnett's email address?
AeroLeads has found 1 work email signal at @thegreatcoursesplus.com for Peter Burnett at Wondrium.
Where is Peter Burnett based?
Peter Burnett is based in Washington DC-Baltimore Area, United States, United States while working with Wondrium.
What companies has Peter Burnett worked for?
Peter Burnett has worked for Wondrium, Mystudio, and The Great Courses.
How can I contact Peter Burnett?
You can use AeroLeads to view verified contact signals for Peter Burnett at Wondrium, including work email, phone, and LinkedIn data when available.
What schools did Peter Burnett attend?
Peter Burnett holds Bachelor Of Applied Science - Basc, Business, Management, Marketing, And Related Support Services from Norfolk State University.
What skills is Peter Burnett known for?
Peter Burnett is listed with skills including Digital Media, Project Management, Editing, Customer Service, Content Management, E Commerce, Recruiting, and Social Media Marketing.
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