Peter Burnett

Peter Burnett Email and Phone Number

Contact Center Manager @ Wondrium
Washington, DC, US
Peter Burnett's Location
Washington DC-Baltimore Area, United States, United States
Peter Burnett's Contact Details

Peter Burnett personal email

n/a
About Peter Burnett

At MyStudio, my focus is on elevating customer care through strategic process improvements and meticulous operations management. My recent tenure at The Great Courses honed my expertise in driving team success and meeting rigorous performance metrics. With a commitment to developing talent and fostering a culture of excellence, our team consistently achieves service level agreements and quality targets.Mastery of CRM systems, particularly Microsoft Dynamics 365, empowers me to deliver robust training and system implementations that enhance user experience. Partnering with cross-functional teams has been instrumental in refining tools and establishing quality assurance processes that substantially boost customer satisfaction. These efforts are a testament to my dedication to operational excellence and customer success.

Peter Burnett's Current Company Details
Wondrium

Wondrium

View
Contact Center Manager
Washington, DC, US
Website:
thegreatcoursesplus.com
Employees:
301
Peter Burnett Work Experience Details
  • Wondrium
    Contact Center Manager
    Wondrium
    Washington, Dc, Us
    View
  • Mystudio
    Customer Care Manager
    Mystudio Aug 2024 - Present
    Lead and motivate a team of customer support specialists to provide excellent customer service and meet performance targetsDevelop and implement customer support policies and procedures to ensure consistent delivery of high-quality serviceConduct regular performance evaluations to identify areas for improvement and provide coaching and training as necessaryWork closely with cross-functional teams such as Sales, Marketing and Onboarding to resolve customer issues and ensure customer satisfactionMonitor customer support metrics and generate reports for tracking performances and identify trends
    View
  • The Great Courses
    Contact Center Manager
    The Great Courses Jul 2020 - Sep 2024
    Chantilly, Va, Us
    Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolutionConduct daily stand ups, system demos, requirement sessions, user acceptance testing and end user training for Microsoft Dynamics 365 project implementation Manage data collection for team Sales, Service Level Agreements, Quality and Productivity targets and Key Performance Indicators (AHT,C2C,UPOM,URPO) to deliver excellent customer servicePartner with cross-functional teams to improve proprietary tools and systems, Implemented an internal communication process and an interdepartmental quality assurance process
    View
  • The Great Courses
    Institutional Account Manager
    The Great Courses Dec 2014 - Jul 2020
    Chantilly, Va, Us
    Developed strong business relationships with over 150 Institutions/OrganizationsManaged purchasing and relationships with partners within the E-learning IndustryRedesigned process for administrating licenses for public performance for educational content resulting in revenue increase of over 50%Coordinated process to manage purchase order request, vendor relationships, invoice approval, and proposal processing
    View
  • The Great Courses
    Customer Relationship Manager/Team Lead
    The Great Courses Jul 2012 - Dec 2014
    Chantilly, Va, Us
    Acting Subject Matter Expert (SME) on our products and CRM software Microsoft Dynamics ERPIncreased end user efficiency by providing software installation, application support through helpdesk ticket system, Diagnosed and Resolved 25+ Customer tickets per weekLed customers through entire onboarding process from sale to product utilization; Followed up with Customers to ensure optimal satisfaction following support engagementResolving complaints, general questions, processing orders, and various administrative projects needed in the operation of the Contact Center
    View

Peter Burnett Skills

Digital Media Project Management Editing Customer Service Content Management E Commerce Recruiting Social Media Marketing Social Media Publishing

Peter Burnett Education Details

  • Norfolk State University
    Norfolk State University
    And Related Support Services

Frequently Asked Questions about Peter Burnett

What company does Peter Burnett work for?

Peter Burnett works for Wondrium

What is Peter Burnett's role at the current company?

Peter Burnett's current role is Contact Center Manager.

What is Peter Burnett's email address?

Peter Burnett's email address is bu****@****lus.com

What schools did Peter Burnett attend?

Peter Burnett attended Norfolk State University.

What skills is Peter Burnett known for?

Peter Burnett has skills like Digital Media, Project Management, Editing, Customer Service, Content Management, E Commerce, Recruiting, Social Media Marketing, Social Media, Publishing.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.