AeroLeads people directory · profile
Peter Burnett Email & Phone Number
Technical Support Operations Manager
at
MyStudio
3 work emails found
@thegreatcourses.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Operations Manager
Location
Washington Dc-Baltimore Area, United States
Who is Peter Burnett? Overview
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Quick answer
Peter Burnett is listed as Technical Support Operations Manager at MyStudio, based in Washington Dc-Baltimore Area, United States. AeroLeads shows a work email signal at thegreatcourses.com and a matched LinkedIn profile for Peter Burnett.
Peter Burnett previously worked as Contact Center Manager at Wondrium and Customer Care Manager at Mystudio. Peter Burnett holds Bachelor Of Applied Science - Basc, Business, Management, Marketing, And Related Support Services from Norfolk State University.
Company email context
Email format at MyStudio
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*@thegreatcourses.com
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AeroLeads found 3 current-domain work email signals for Peter Burnett. Compare company email patterns before reaching out.
Profile bio
About Peter Burnett
At MyStudio, my focus is on elevating customer care through strategic process improvements and meticulous operations management. My recent tenure at The Great Courses honed my expertise in driving team success and meeting rigorous performance metrics. With a commitment to developing talent and fostering a culture of excellence, our team consistently achieves service level agreements and quality targets.Mastery of CRM systems, particularly Microsoft Dynamics 365, empowers me to deliver robust training and system implementations that enhance user experience. Partnering with cross-functional teams has been instrumental in refining tools and establishing quality assurance processes that substantially boost customer satisfaction. These efforts are a testament to my dedication to operational excellence and customer success.
Listed skills include Digital Media, Project Management, Editing, Customer Service, and 6 others.
Current workplace
Peter Burnett's current company
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6 roles
Peter Burnett work experience
A career timeline built from the work history available for this profile.
Contact Center Manager
Customer Care Manager
Lead and motivate a team of customer support specialists to provide excellent customer service and meet performance targetsDevelop and implement customer support policies and procedures to ensure consistent delivery of high-quality serviceConduct regular performance evaluations to identify areas for improvement and provide coaching and training as necessaryWork closely with cross-functional teams such as Sales, Marketing and Onboarding to resolve customer issues and ensure customer satisfactionMonitor customer support metrics and generate reports for tracking performances and identify trends
Contact Center Manager
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolutionConduct daily stand ups, system demos, requirement sessions, user acceptance testing and end user training for Microsoft Dynamics 365 project implementation Manage data collection for team Sales, Service Level Agreements, Quality and Productivity targets and Key Performance Indicators (AHT,C2C,UPOM,URPO) to deliver excellent customer servicePartner with cross-functional teams to improve proprietary tools and systems, Implemented an internal communication process and an interdepartmental quality assurance process
Jul 2020 - Sep 2024
Institutional Account Manager
Developed strong business relationships with over 150 Institutions/OrganizationsManaged purchasing and relationships with partners within the E-learning IndustryRedesigned process for administrating licenses for public performance for educational content resulting in revenue increase of over 50%Coordinated process to manage purchase order request, vendor relationships, invoice approval, and proposal processing
Dec 2014 - Jul 2020
Customer Relationship Manager/Team Lead
Acting Subject Matter Expert (SME) on our products and CRM software Microsoft Dynamics ERPIncreased end user efficiency by providing software installation, application support through helpdesk ticket system, Diagnosed and Resolved 25+ Customer tickets per weekLed customers through entire onboarding process from sale to product utilization; Followed up with Customers to ensure optimal satisfaction following support engagementResolving complaints, general questions, processing orders, and various administrative projects needed in the operation of the Contact Center
Jul 2012 - Dec 2014
1 education record
Peter Burnett education
-
Norfolk State University
FAQ
Frequently asked questions about Peter Burnett
Quick answers generated from the profile data available on this page.
What company does Peter Burnett work for?
Peter Burnett works for MyStudio.
What is Peter Burnett's role at MyStudio?
Peter Burnett is listed as Technical Support Operations Manager at MyStudio.
What is Peter Burnett's email address?
AeroLeads has found 3 work email signals at @thegreatcourses.com for Peter Burnett at MyStudio.
Where is Peter Burnett based?
Peter Burnett is based in Washington Dc-Baltimore Area, United States while working with MyStudio.
What companies has Peter Burnett worked for?
Peter Burnett has worked for Mystudio, Wondrium, and The Great Courses.
How can I contact Peter Burnett?
You can use AeroLeads to view verified contact signals for Peter Burnett at MyStudio, including work email, phone, and LinkedIn data when available.
What schools did Peter Burnett attend?
Peter Burnett holds Bachelor Of Applied Science - Basc, Business, Management, Marketing, And Related Support Services from Norfolk State University.
What skills is Peter Burnett known for?
Peter Burnett is listed with skills including Digital Media, Project Management, Editing, Customer Service, Content Management, E Commerce, Recruiting, and Social Media Marketing.
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