Manager, Developer Support Engineering
Current
Nov 2024 - Present
AeroLeads people directory · profile
James B. Email & Phone Number
Experienced Operations, Tech, and Business Director
at
Meta
3 work emails found
@rockstargames.com
2 phones found area 410
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Experienced Operations, Tech, and Business Director
Location
New York, New York, United States
Who is James B.? Overview
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Quick answer
James B. is listed as Experienced Operations, Tech, and Business Director at Meta, based in New York, New York, United States. AeroLeads shows a work email signal at rockstargames.com, phone signal with area code 410, and a matched LinkedIn profile for James B..
James B. previously worked as Manager, Developer Support Engineering at Meta and Manager, ASP Strategic Operations at Meta. James B. holds Master Of Science, Management: Leadership And Organizational Development from Troy University.
Company email context
Email format at Meta
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*@rockstargames.com
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AeroLeads found 3 current-domain work email signals for James B.. Compare company email patterns before reaching out.
Profile bio
About James B.
As a seasoned military veteran leader with 20 years of experience, I bring a unique blend of strategic vision, operational expertise, and infectious enthusiasm to the table. My passion for building and leading high-performing teams has taken me around the globe, driving results and fostering fun work environments. With a proven track record in change management, data-driven decision making, and operations optimization, I'm always ready for the next challenge. When I'm not crunching numbers or leading teams, you can find me exploring new horizons, savoring culinary delights, or geeking out on films, games, and all things nerdy!Specialties: Strategic PlanningOperations ManagementProject ManagementBusiness AnalyticsVideo Games DevelopmentBusiness Operations
Listed skills include Process Improvement, Budgets, Video Games, Project Management, and 33 others.
Current workplace
James B.'s current company
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10 roles
James B. work experience
A career timeline built from the work history available for this profile.
Manager, Asp Strategic Operations
- Directed sales ops support for 4 regions and 41 countries of emerging markets; total revenue $XB
- Responsible for customer service, business integrity, finance/tax, legal, analytics, and infra/tools
- Launched 21 new markets where Meta didn’t have a sales team including Nigeria, Ghana, Georgia, Azerbaijan, Iceland, Mongolia, Armenia, Uzbekistan: Truly global footprint in non-US based markets
- Secured dev resources for ops efficiency tools & analytics: 13 projects roadmapped, 3 completed
- Cross-functional networking to build product adoption insights on WhatsApp, Instagram, Facebook
- Implemented new advertiser onboarding tool for 100k+ ad accounts. Rev allocation improved 25%
Jun 2022 - Nov 2024
Director, Customer Experience Strategy
-Responsible for support strategy, implementation, and execution of all Rockstar Games products-Launched AAA titles Grand Theft Auto V, Red Dead Redemption 2, GTA Online and remasters-Directed global 24/7 live ops of 600 BPO support agents at 5 sites, in 4 countries & 12 languages-Implemented customer journey/process improvements. Took CSAT from 45% up to.
Mar 2016 - Jun 2022
Operations Planner
- Directly managed development of all POP and promo items for GTA V launch from concept to production. Worked with art dept, marketing, and manufacturers to create products on budget/time.- Managed the redesign of the office floorplan to accommodate growing team. Met with department heads and VPs to understand team needs and incorporated into layout..
Apr 2014 - Mar 2016
Business Improvement/Analytics Manager
- Supervised 10 personnel performing data analysis and platform/systems administration duties.- Performed root cause analysis of contact drivers and bug reports in order to identify focus areas for the development team. Bridged the gap between front line customer service and engineering team!- Implemented continuous improvement program to focus on.
Aug 2011 - Mar 2014
Customer Support Manager
- Responsible for building 200+ personnel Contact Center running 24/7 operations from the ground up. Supervised multi-channel operations over phone, chat, and email for tech and in-game support.- Led Global Live Service team during Alpha and Beta tests of The Elder Scrolls Online MMORPG.- Supervised launch of support for AAA titles; Elder Scrolls V:Skyrim.
Aug 2011 - Mar 2014
Business Development & Distribution Manager
- Directly supervised 2 managers and 38 hourly employees. Responsible for functional supervision of an additional 40 employees and 2 managers on 2nd and 3rd shifts. Oversaw daily inventory value of $18M+.- Responsible for P&L in support of operations: receiving, shipping, inventory control, order pulling.- Performed data analysis of KPIs to drive.
Jun 2010 - Jul 2011
Assistant Professor Of Aerospace Studies
Air Force Rotc Det 560, Manhattan College
- Supervised development of 80 officer candidates during their leadership and military training. Directly instructed 20 cadets on fundamentals of the U.S. Air Force (USAF) with topics ranging from USAF capabilities to war-fighting. Evaluated students’ ability to serve as future officers. Selected to instruct military training as a Field Training Officer.
May 2007 - Jul 2009
Director Of Operations
- Supervised 170 Air Force members in support of Operations ENDURING and IRAQI FREEDOM.- Ran analytics and data science unit for operations planning. Used data to implement Lean projects. - Administrative support involving management of 170 personnel records including military, civilian, and contract employees. Supervised award program, feedback.
May 2005 - May 2007
Manager Of Operations & It
- Responsible for deployment/readiness status of the installations’ entire military population in post 9/11 environment–roughly 2,000 personnel. Led team of 50 active duty and civilian members. - Responsible for supply chain: inventory, warehousing, data tracking, and requisition of aircraft parts in support of base aviation mission.- Supervised IT and.
Sep 2002 - May 2005
2 education records
James B. education
Master Of Science, Management: Leadership And Organizational Development
Troy University
Bachelor Of Science, Criminology
Florida State University
FAQ
Frequently asked questions about James B.
Quick answers generated from the profile data available on this page.
What company does James B. work for?
James B. works for Meta.
What is James B.'s role at Meta?
James B. is listed as Experienced Operations, Tech, and Business Director at Meta.
What is James B.'s email address?
AeroLeads has found 3 work email signals at @rockstargames.com for James B. at Meta.
What is James B.'s phone number?
AeroLeads has found 2 phone signal(s) with area code 410 for James B. at Meta.
Where is James B. based?
James B. is based in New York, New York, United States while working with Meta.
What companies has James B. worked for?
James B. has worked for Meta, Rockstar Games, Zenimax Online Studios, J.J. Haines & Co., Inc., and Air Force Rotc Det 560, Manhattan College.
How can I contact James B.?
You can use AeroLeads to view verified contact signals for James B. at Meta, including work email, phone, and LinkedIn data when available.
What schools did James B. attend?
James B. holds Master Of Science, Management: Leadership And Organizational Development from Troy University.
What skills is James B. known for?
James B. is listed with skills including Process Improvement, Budgets, Video Games, Project Management, Leadership, Inventory Management, Program Management, and Recruiting.
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